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Position Summary

Supervise and mentor a group of service technicians in the safe and efficient servicing of commercial equipment, components & systems for the following trades: HVAC, Boiler, Plumbing and Electrical.

Position Details

+ Manage and direct assigned service technicians. Clearly communicate work responsibilities and accountabilities and ensure adherence to Brandt’s Service policies, procedures, and standards.

+ Provide technical support and guidance to technicians as needed.

+ Assist with service quotes and estimates to support sales and growth initiatives.

+ Review service tickets and other field paperwork. Assure time is correctly applied and descriptions of work are accurate and appropriate. Address and resolve any issues with technician.

+ Coordinate with account managers to discuss and fully understand customer scope of service prior to assuming responsibility for new maintenance contracts.

+ Monitor work performed on maintenance contracts to ensure costs remain at or below the predetermined amount.

+ Make periodic visits to sites with maintenance contracts. Ensure customers are satisfied with Brandt’s personnel and performance.

+ Visit other job sites to evaluate technician abilities and performance. Ensure field technicians are satisfactorily representing Brandt’s capabilities and furthering Brandt’s image to external customers.

+ Manage the selection, ordering and delivery of supplies and equipment for technicians on assigned projects.

+ Investigate customer complaints to help remedy the situation and promptly implement corrective measures as required. Escalate problem to next level of management when necessary.

+ Ensure technicians adhere to all legal, regulatory compliance, safety and risk management policies and procedures.

+ Assist sales staff, as requested, with collecting data necessary to assemble accurate and timely service estimates.

+ Assist in hiring and counseling employees, conducting group meetings and training employees.

+ Supervise/mentor the work of the service technicians to better develop their technical skills and knowledge.

+ Coordinate with Service Operations Manager to develop technician training curriculum.

+ Perform additional assignments as requested/needed.

+ Travel Requirements: Little to no overnight travel required

Qualifications

+ High school degree or equivalent and successful completion of a trade/technical training program

+ Extensive (10+ years) experience performing service maintenance and repair work within the mechanical industry

+ OSHA-30 certification (if not currently certified, must be obtained within six (6) months from date of hire)

+ Solid understanding of business/industry practices, processes, & standards

+ Thorough understanding of and respect for safety and OSHA rules & regulations

+ Strong communication and interpersonal skills

+ Strong organizational and problem-solving skills

+ Ability to successfully lead a team and motivate workers

+ Solid MS Office skills and willingness to learn new software programs

+ Employment is contingent upon satisfying all jobsite-specific access requirements, with no outstanding restrictions from any jobsite or from working with any of Brandt’s partnering General Contractors, Owners, Customers, etc.

Benefits

As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:

+ 401(k) plan with **50% company match (no cap)** and immediate 100% vesting

+ Medical, dental, and vision insurance **(100% paid for employee)**

+ Annual bonus program based upon performance, achievement, and company profitability

+ Term life, AD&D insurance, and voluntary life insurance

+ Disability income protection insurance

+ Pre-tax flexible spending plans (health and dependent care)

+ **Paid parental leave**

+ Paid holidays, vacation, and personal time

+ Training/professional development opportunities and company-paid memberships for professional associations and licenses

+ Wellness benefits

About Southland Industries

As one of the nation’s largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation. If you want to join a fast-paced environment where you’re engaged, challenged, and valued, apply now to join our dynamic team.

To learn more about careers at Southland, explore our career opportunities (https://southlandind.foleon.com/experienced-professionals/brochure/) , follow us on social media (https://www.linkedin.com/company/22132/?trk=tyah) , and check out our website (https://southlandind.com/) .

Southland Industries and all its subsidiaries are an **Equal Opportunity Employer** and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.

**Contingent Employment:** All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.

**External Agency Announcement** : Its Southland Industries' policy not to accept candidate submissions from recruiting agencies without an active and authorized work order. Candidate ownership can only be established after a bona fide work order is issued by a member of the Southland Industries Talent Acquisition team and the candidate is appropriately submitted through our Applicant Tracking System (ATS).

Required Skills

Required Experience