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Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Position Summary

The Senior Manager, Internal Fraud Reporting & Insights plays a critical leadership role in shaping how American Express measures, reports, and communicates internal fraud risk across the enterprise.

This role leads a small team of analysts responsible for delivering high-quality, data-driven reporting and insights that enable informed decision-making at the executive and operational levels.

This leader will oversee the development of key metrics, dashboards, and executive reporting to support risk transparency, regulatory compliance, and governance excellence. The ideal candidate is a strategic thinker and hands-on data storyteller who excels at converting complex internal fraud and control data into meaningful insights and enterprise narratives.

Key Responsibilities

+ Lead the design, development, and delivery of standardized internal fraud reporting across the enterprise, including dashboards, scorecards, and leadership presentations.

+ Oversee the creation of recurring and ad-hoc reports for senior leadership, risk committees, and regulatory engagements.

+ Define and maintain key risk indicators (KRIs), key performance indicators (KPIs), and other fraud-related metrics that measure program effectiveness and residual risk.

+ Ensure data accuracy, consistency, and integrity across all internal fraud reports and management information (MI) packages.

+ Enhance automation and streamline data pipelines supporting internal fraud reporting.

+ Translate data into actionable insights, identifying trends, emerging risks, and opportunities for control enhancements.

+ Provide interpretive analytics and executive-ready commentary that informs strategic decision-making and governance discussions.

+ Partner with Fraud Analytics and Risk Identification teams to connect detection results, control metrics, and operational outcomes into cohesive narratives.

+ Deliver insightful briefings and presentations to senior leaders, including the Chief Risk Officer, Operational Risk leadership, and Internal Audit partners.

+ Lead, coach, and develop a small team of reporting analysts, ensuring analytical excellence, collaboration, and professional growth.

+ Promote a high-performance culture rooted in accuracy, curiosity, and continuous improvement.

+ Balance strategic oversight with hands-on analytical contributions where needed to meet critical deadlines.

+ Partner with the Governance team to support enterprise internal fraud reporting requirements, governance forums, and regulatory engagements.

+ Support the Director in preparing materials for fraud governance committees, internal forums, and external regulatory submissions.

+ Collaborate across lines of defense to ensure alignment of internal fraud data, definitions, and reporting practices.

+ Manage requests from internal partners such as Operational Risk, Compliance, and Audit, ensuring timely and accurate data delivery.

+ Identify opportunities to enhance efficiency, visualization, and storytelling through advanced analytics and business intelligence tools.

+ Drive adoption of modern visualization platforms (e.g., Tableau, Power BI) to evolve static reports into interactive and dynamic dashboards.

+ Continuously refine data governance, documentation, and quality control processes to support audit-ready and transparent reporting.

Qualifications

+ Bachelor’s degree in Data Analytics, Business, Finance, Risk Management, or related field required; Master’s preferred.

+ 7 years of experience in fraud risk analytics, reporting, or business intelligence, ideally within financial services.

+ Proven track record leading analytical or reporting teams in a highly controlled or regulated environment.

+ Experience supporting governance reporting, risk management, or compliance-driven reporting programs preferred.

+ Advanced proficiency in data analytics and visualization tools such as SQL, Tableau, Power BI, or SAS.

+ Strong understanding of data architecture and governance principles.

+ Ability to synthesize and simplify complex data into concise, impactful insights.

+ Strong Excel and PowerPoint skills for executive reporting and visualization.

+ Familiarity with fraud risk management frameworks, KRIs, and internal control metrics.

+ Excellent communication and presentation skills with the ability to influence at senior levels.

+ Strong organizational skills with an ability to manage multiple projects and stakeholders simultaneously.

+ Proven leadership skills, fostering team engagement, collaboration, and accountability.

+ Strategic thinker who can balance tactical execution with long-term vision and improvement

Qualifications

Salary Range: $89,250.00 to $150,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position

**Job:** Operations

**Primary Location:** US-New York-New York

**Other Locations:** US-North Carolina-Charlotte, US-Arizona-Phoenix

**Schedule** Full-time

**Req ID:** 25019489