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Manager of Business Application Services Boulder Community Health, Boulder, CO 80303

$54.02 - $81.04 an hour - Full-Time Days, 40 hours per week

Boulder Community Health is seeking a Manager of Business Applications Services who is a strategic and operational leader responsible for managing the implementation, support, and optimization of business applications at Boulder Community Health, in alignment with regulatory requirements and organizational goals, This role manages a department of high performing application analysts, and leads cross-functional teams and initiatives

The person in this position will work closely with all hospital departments, physicians, contracted vendors and other hospital staff to support and maintain the business applications at BCH and supported Epic Connect sites. They will work closely with the other managers and directors in the Application Services, Technical Infrastructure, and Project Management Departments in the performance of their duties.

This position supervises the Business Application Analysts and is an exempt position with on-call responsibilities. This is a hybrid position, in which much of the work is done remotely with periodic onsite requirements Benefits: •Health insurance, including a FREE employee only option •Dental and Vision insurance •BCH paid Life Insurance; Spouse and Dependent Life Insurance plans •Short-term and Long-term disability coverage •Health and Dependent Care Flexible Spending Accounts •Retirement plan with BCH matching contributions, and discretionary lump sum contribution •Paid Time Off •Education assistance program •Voluntary Wellness programs, to include biometrics, wellness team challenges, and much more •Staff Support Initiatives such as Sound Baths, Meditation, Massages, and Reiki •Free one-on-one retirement planning sessions •Employee Assistance Program offering 8 free, confidential counseling sessions for you and your family Qualifications •Bachelor’s degree in Information Technology, Computer Science, or a Healthcare related field preferred. An equivalent combination of experience, education, and/or relevant IT/Healthcare certifications will be considered. •Valid Colorado driver’s license required. •Project Management Professional (PMP) certification preferred. •HIMSS, HFMA, ITIL, or Epic certifications preferred. •Three years of experience in a management or project management position within a healthcare setting required. Five years preferred. • Healthcare Revenue Cycle and Patient Access experience required.

Team Leadership, Development & Engagement Provide strategic, collaborative leadership to the Business Applications Support team, fostering a culture of innovation, accountability, and alignment with BCH’s mission.

+ Talent & Onboarding: Lead recruitment, hiring, and onboarding in alignment with BCH standards and regulations.

+ Workforce Oversight: Manage staffing, scheduling, timekeeping, and on-call coverage.

+ Performance & Development: Set clear expectations, provide feedback, conduct evaluations, and address performance issues. Promote continuous learning and professional growth.

+ Goal Alignment: Define individual and team goals that support BCH’s strategic initiatives.

Technology Strategy & Service Excellence Oversee technology solutions that enhance clinical and operational efficiency while ensuring superior customer service.

+ Innovation & Optimization: Lead adoption of emerging technology and oversee application optimization efforts.

+ Issue Management: Ensure timely resolution of tickets and maintain accurate documentation.

+ Cross-Team Collaboration: Partner with clinical, technical, and operational leaders to prioritize work and ensure effective technology use.

+ Policy & Process Improvement: Develop policies and lead process improvement initiatives to drive quality outcomes.

+ Training & Communication: Coordinate technology training and maintain proactive communication with leadership.

Project Planning & Execution Lead technology projects to successful, on-time, and within-budget completion.

+ Project Leadership: Plan, lead, and track project activities, timelines, resources, and risks.

+ Implementation & Monitoring: Support deployment and adoption efforts while ensuring deliverables meet expectations.

+ Documentation: Maintain clear project records including risk plans and status updates.

Strategic, Regulatory & Operational Support Contribute to the broader IT and organizational strategy through governance, planning, and compliance.

+ Security & Continuity: Support IT security, disaster recovery, and continuity plans.

+ Strategic Input: Assist with IT planning, budgeting, and governance participation.

+ Compliance & Safety: Ensure regulatory adherence and uphold Environment of Care and infection control practices.

+ BCH Values: Model ENCORE values and promote a respectful, effective work environment.

About Boulder Community Health and Boulder, Colorado Boulder Community Health (BCH) is a not-for-profit healthcare organization based in Boulder, Colorado. It provides comprehensive medical services to the Boulder County community, including acute care, emergency services, psychiatric services, and outpatient care. BCH operates several facilities, including the flagship Boulder Community Hospital, and offers a wide range of specialties such as cardiology, oncology, orthopedics, maternity, and mental health care. The organization is known for its commitment to high-quality care, patient-centered services, and a focus on wellness and prevention. Boulder Community Health is dedicated to improving the health of the local community by integrating advanced medical technology, evidence-based practices, and personalized care. The healthcare system also emphasizes collaboration with local physicians, wellness programs, and community outreach initiatives.

BCH is recognized for its strong ties to the local population and its role in supporting public health initiatives, promoting healthy lifestyles, and addressing health disparities. Boulder Community Health is a Certified Level II Trauma Center and has received incredible accolades for the wonderful care that we provide, including: Newsweek- “America’s Best-in-State Hospital 2025”; U.S. News and World Report- “Best Hospitals for Maternity Care 2025”; 5280 Magazine-“21 BCH physicians among 2024 list of the region’s best doctors”; Daily Camera People’s Choice Awards 2024- Honorable mention, Best Physical Therapy Center; and American Heart Association- Quality Stroke Care 2024.

As an employee at Boulder Community Health, you will enjoy working in state-of-the-art facilities with competitive compensation and benefits, including health/dental/life, tuition reimbursement and an on-site fitness center. You also have access to an incredible Employee Wellness and Support program, employee activities, discounts and more! EOE/Affirmative Action/Drug-free workplace. BCH will never conduct interviews or ask for employment documents via text. This position has no close date. Applications will be accepted until the position is filled.