• Customer Service Representative - Phone and Chat…

    iPostal1 (Montebello, NY)


    We're i Postal1 and we're in growth mode!

     

    This is an exciting time to join our team. Headquartered in New York, we are an established, cutting edge leader in the digital mailbox industry.

     

    Full Time

     

    Customer Service Representative - Phone and Chat - Montebello, NY - 2nd Shift

     

    Montebello, New York

     

    We’re iPostal1 and we’re in growth mode!

     

    This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and we’re looking for confident, upbeat, personable Customer Service professionals to support that growth in our Montebello, NY location.

     

    To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!

     

    *Please note this is an in-office role working from 12pm - 8 pm. Remote work is not available. There will be a two-week, paid training which starts on Day 1.

    Responsibilities:

    Answer inbound calls from customers in a prompt and professional manner

     

    Identify the type of assistance needed

     

    Ascertain level of assistance needed to resolve inquiry and escalate when appropriate

     

    Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients

     

    Manage customer expectations

     

    Actively engage customers in on-line chat context

     

    Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting

    Requirements:

    Active listening skills

     

    Results oriented

     

    Strong work ethic

     

    Excellent verbal and written communication skills

     

    Previous experience in a customer service-oriented role

     

    iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.