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Description

Are you passionate about driving AWS's growth by designing and delivering strategic skills transformation solutions for our enterprise customers?

As the Training Solutions eXperience (TSX) Sr. Manager, you'll operate at the critical intersection of program management, technology, and change management. TSX is a new organization that will elevate the voice of the customer and deliver more differentiated learning solutions to meet the needs of a diverse set of customers and partners. This pivotal role involves partnering with AWS Training & Certification (T&C) field teams to architect scalable transformation solutions for our customers.

Key job responsibilities

• Diving deep into customer segment needs and goals to develop targeted enablement strategies

• Collaborating with field sales teams to understand and address customer challenges

• Leading consultative teams that drive cloud adoption and innovation across global customers

• Through close partnership with Strategy and Operations teams, designing both customized and standardized solutions that accelerate our customers' cultural and technological transformation.

• Taking ownership of all programmatic activities for customer engagements including planning, reporting and risk mitigation

• Crafting monthly and quarterly business reviews to AWS leadership to surface key business insights

A day in the life

In this role, you'll be instrumental in helping organizations navigate their cloud journey by developing and implementing comprehensive training and enablement solutions that drive meaningful business outcomes.

About the team

AWS Global Services

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

- 10+ years of building and leading large teams and working in matrixed operating structures experience

- Bachelor's degree or equivalent

- Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalent

- Experience in strategic thinking about business, enterprise software products, and new technology platforms and architectures or equivalent

Preferred Qualifications

- 5+ years of managing and developing high performance teams experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $174,300/year in our lowest geographic market up to $288,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.