• Field Service Technician

    Actalent (Madison, WI)


    Job Title: Field Service Technician

    Job Description

    The Product Support Technician will be an integral part of the field service team, responsible for managing and addressing equipment issues. This role involves troubleshooting equipment problems over the phone, and when necessary, providing on-site support to clients. Additionally, the technician will collaborate with the engineering team on various side projects such as hands-on equipment troubleshooting and R&D initiatives.

    Responsibilities

    + Troubleshoot and resolve equipment issues over the phone.

    + Provide on-site support for complex troubleshooting scenarios.

    + Collaborate with the engineering team on equipment troubleshooting and R&D projects.

    + Support preventive maintenance and repair of electro-mechanical equipment.

    + Work with farm hands to address equipment issues in the dairy industry.

    Essential Skills

    + Proficiency in electrical, mechanical, and automation troubleshooting.

    + Experience with wiring, preventive maintenance, and equipment support.

    + Ability to repair and understand schematics and PLCs.

    + At least 1 year of experience in troubleshooting electro-mechanical equipment.

    + At least 1 year of experience in automation or working with PLCs.

     

    Additional Skills & Qualifications

     

    + Bachelor's degree, with a preference for those in dairy sciences or automation.

    + At least 1 year of experience working as a farm hand or in the dairy industry.

    Work Environment

    The role is based in-office at the facility, with the potential for 1 remote workday as training progresses. The work environment involves direct interaction with both the field service and engineering teams, providing opportunities to advance into the R&D engineering team. The role supports the dairy industry, offering growth in repairing and troubleshooting automated dairy equipment.

    Pay and Benefits

    The pay range for this position is $28.85 - $36.06/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Madison,WI.

     

    Application Deadline

     

    This position is anticipated to close on Oct 24, 2025.

    About Actalent

    Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.