"Alerted.org

Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

Join the Voice & Chat Automation / Contact Center Delivery group as a **Senior Software Engineer – Full Stack** . This role is part of a major modernization initiative leveraging technologies such as Google Cloud, Dialogflow CX, AI, UJET, and NICE. You will lead the development of intelligent bots and full-stack platform components for the KeyBank Bot Squad. The ideal candidate will demonstrate technical leadership, mentor junior engineers, and contribute to architectural strategy and innovation.

Essential Functions

+ Lead development and implementation of scalable web services, cloud functions, applications, and APIs.

+ Collaborate with Product Owners, Scrum Masters, and cross-functional teams in an agile environment.

+ Engage stakeholders to understand business needs and translate them into technical solutions.

+ Align development efforts with architectural standards and contribute to platform strategy.

+ Troubleshoot and resolve system issues, improve performance, and ensure software reliability.

+ Develop and maintain internal software tools and microservices in cloud environments.

+ Advocate for emerging technologies and process improvements across teams.

+ Create and maintain technical documentation and promote coding standards and best practices.

+ Mentor junior engineers and contribute to team knowledge sharing.

Education

+ Bachelor’s Degree in Computer Science, Engineering, or related field, or equivalent work experience.

Work Experience

+ Minimum of 5 years in full-stack software development, including cloud-based platforms and microservices.

Certifications & Licenses

+ [Insert any preferred or required certifications if applicable.]

Skills

Technical Skills:

+ Typescript / Node.js web services (REST)

+ Google Cloud Platform (GCP), Kubernetes

+ DevOps practices, GitLab, CI/CD pipelines

+ Containerization: Docker, Kubernetes

+ Databases: PostgreSQL, BigQuery

+ Front-end development: JavaScript, CSS, HTML5, React

+ Dialogflow CX, RESTful APIs

+ Event-Driven Architecture

+ Familiarity with Contact Center technologies

Soft Skills:

+ Strong collaboration and communication skills

+ Strategic thinking and decision-making

+ Problem-solving and innovation

+ Ability to mentor and influence team members

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $79,000 to $146,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here (http://www.key.com/kco/images/Key\_Benefit\_Eligibility\_Chart.pdf) for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 10/24/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.