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Description We are looking for an experienced System Administrator to join our team in Cookeville, Tennessee. This long-term contract position focuses on application-level support for the Licensure and Regulation System and Zendesk, ensuring seamless functionality and workflow optimization. The ideal candidate will possess strong technical expertise and a proactive approach to resolving system issues and implementing efficient solutions.

Responsibilities:

• Provide application-level support for the Licensure and Regulation System and Zendesk, including configuration, ticket resolution, and workflow improvements.

• Process change requests efficiently and ensure timely resolution of assigned tasks within established deadlines.

• Collaborate with cross-functional teams, including trainers, QA personnel, and application coordinators, to optimize system workflows and processes.

• Maintain detailed documentation of system changes, user permissions, and workflow updates using tools such as SharePoint.

• Troubleshoot and resolve system-related inquiries while maintaining high standards of customer service.

• Configure and modify system settings to meet user requirements and organizational needs.

• Track and log system changes, ensuring compliance with regulatory and licensing requirements.

• Provide clear and precise communication to users regarding system updates, ticket status, and resolutions.

• Follow established IT support workflows and methodologies to ensure consistent and efficient ticket management.

• Monitor and address help desk tickets promptly, ensuring all communications are documented and resolved within specified timeframes. Requirements • Proven experience in application-level system administration, preferably with platforms like Zendesk, ServiceNow, or similar systems.

• Strong understanding of licensing and regulatory processes within healthcare or government agencies.

• Excellent communication and customer service skills to effectively assist users and resolve inquiries.

• Ability to document system changes and maintain organized logs using tools such as SharePoint.

• Proficiency in configuring system settings, user permissions, and automated workflows.

• Familiarity with IT support workflows and troubleshooting best practices.

• Collaborative mindset with experience working across multiple teams to achieve system optimization.

• Strong attention to detail and ability to adhere to deadlines for ticket resolution and change requests. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .