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**Req Number** 166857

Job Description

Investigates internal and external complaints and provides corrective and preventive actions in conjunction with lab management. Reviews and evaluates lab processes and recommends quality and/or process changes.

Job Responsibility

Investigates complaints, implement solutions in conjunction with lab management

Maintain, track and trend complaints

Performs Root Cause Analysis as needed

Works with lab management to establish and collect performance improvement metrics

Collects, prepares and analyzes quality reports for trends. Work with lab management for action plans as applicable

Assists departmental management to prepare for PI meetings

Maintains accurate documentation and tracking of PT including corrective actions

Helps to prepare for and participate in regulatory inspections

Reviews test/EMR validations with LIS

Performs audits, document findings and review action outcomes

Assists in updating quality system policies

Communicates with internal and external clients

Act as representative for QM in meetings

Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

+ Bachelor's Degree required, or equivalent combination of education and related experience.

+ Current License to practice as a Clinical Laboratory Technologist or Cytotechnologist in New York State preferred, plus specialized certifications as needed.

+ 1-3 years of relevant experience, required.

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

The salary range for this position is $66,220-$108,180/year

It is Northwell Health’s policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.