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Position Title:

Enterprise Technical Solutions Manager

Job Description:

We are looking for an Enterprise Technical Solutions Manager!

About the Position:

This role is responsible for the full life-cycle management and operational support of one or more enterprise technology systems. These systems are mission-critical platforms that enable key City functions and promote efficient data and resource sharing across departments.

As the Solutions manager, you will oversee day-to-day system operations, coordinate upgrades and enhancements, and ensure optimal performance and reliability. You will guide system governance, lead planning for future growth, and provide leadership during major implementations or transitions.

This role provides managerial oversight for two support teams—Public Safety Support and Enterprise Support—ensuring that service delivery, issue resolution, and user experience meet the City’s standards for quality and reliability. You will foster a culture of collaboration, accountability, and continuous improvement within the teams.

This position also builds and maintains strong relationships with departmental business and IT teams, coordinates governance and user groups, and serves as the primary liaison between the City and solution providers.

This is an excellent opportunity to help shape the City’s digital service delivery by ensuring the stability, usability, and continuous improvement of critical enterprise systems in a collaborative and forward-looking environment.

Position Salary Range:

E36 - $99,217/yr. to $135,498/yr.

The established market rate for this position is $135,498/yr.

This position is eligible for full city benefits, including:

+ Health Insurance (95% of premium paid by city)

+ Dental, Vision and Life Insurance

+ Paid vacation and personal leave

+ Six to twelve weeks of paid parental leave from day 1 of employment

+ Retirement contributions toward a pension plan and/or 401(k)

+ A robust Employee Assistance Plan (EAP)

+ Up to $4,000 tuition reimbursement annually

+ Discounted supplemental benefits like pet insurance and legal services

Learn more about our benefits here: https://www.slc.gov/hr/benefits-and-wellness/.

IMPORTANT: Early application submittal is encouraged. This position will remain open until it is filled and may close at any time without notice.

Key Responsibilities:

+ Manages technology solutions at any point in their life cycle, from idea or concept through adoption, evolution, and sunset to fulfill the value proposition, promote operational excellence and position the government for success.

+ Functions as an enterprise solution owner and administration lead.

+ Performs business process analysis, with and for IMS and other City Departments, to identify beneficial process and technology changes.

+ Serves as the solutions governance team lead, which is the process used to monitor and control key information capability decisions. The governance team also deliberates the potential conflicts and priorities for the administration of the solution.

+ Creates and maintains the solution roadmap that shows the current state and envisioned evolution of the solution in terms of business processes and functions.

+ Stays current with knowledge of alternative solutions, general use of information systems, business processes and best practices.

+ Performs change management planning, defines solution implementation plan and coordinates the delivery of training for solution adoption and continuing use.

+ Serves as the escalation point and action advocate on solution issues.

+ Assists in solution-related procurement processes, including documentation of business requirements, solution technical requirements and proposal evaluation.

+ Fosters an innovative, collaborative, success-oriented team environment with customers, vendors, and team members.

Minimum Qualifications:

+ Graduation from an accredited four-year college or university with a bachelor’s degree in computer science, information technology, or other closely related field and at least 8 years of related experience in an environment of similar size and scope. An equivalent combination of education and experience may be substituted on a year-for-year basis.

+ Demonstrable proficiency in business process analysis, technology roadmap creation, technology issue resolution, software solution requirements definition and cross-functional coordination.

+ Demonstrable ability to act as an expert and consultant to executive-level managers and decision makers.

Desired Qualifications:

+ Five years of technology service or solution management in a business or government setting. Demonstrable proficiency in defining service or solution value propositions and value delivery tracking.

+ Five years of experience in forming technology investments in a business-case-like format.

+ Three years of experience supporting enterprise technology solutions.

Working Conditions:

+ Light physical effort. Intermittent sitting, standing & walking. Comfortable working conditions.

+ Regular exposure to stressful situations as a result of human behavior and the demands of the position.

+ Frequent stressful situations imposed by inflexible deadlines and customer requirements. Frequent weekend work and evening work is required as well as 24/7 support on certain systems.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Offers of employment are contingent on successful completion of a criminal background check in accordance with City policy and applicable law.  Criminal offenses will be reviewed on a case-by-case basis and do not automatically disqualify a candidate from City employment.

Position Type:

Full-time

Department:

Information Management Services

Full Time/Part Time:

Full time

Scheduled Hours:

40

Salt Lake City is a place where your skills and dedication directly contribute to the community. With a team serving over 200,000 residents, we take pride in delivering meaningful work—from maintaining infrastructure to shaping public programs—with integrity and professionalism.

We value experience, accountability, and results. Our organization recognizes talent and rewards contribution, offering employees opportunities to grow, lead, and make a lasting difference.

If you're driven by public service and want to help shape the future of our city, we’d love to work with you.

Salt Lake City offers a competitive and well-rounded benefits package designed to support your health, financial future, and professional growth. To learn more, visit our Benefits & Wellness (https://www.slc.gov/hr/benefits-and-wellness/) site.

Health & Wellness

+ 95% City-paid medical insurance

+ Dental, vision, life insurance

+ HSA (with $1,000–$2,000 City contribution)

+ Wellness clinic for employees & families

+ Robust Employee Assistance Program (EAP)

Financial Perks

+ Tuition reimbursement (up to $4,000/year)

+ Retirement contributions (pension and/or 401(k))

+ Discounted pet insurance, legal services, and more

Thinking about applying or weighing another offer?

Use our Total Compensation Calculator (https://tools.slc.gov/totalcompensation/) to see the true value of your job offer—including salary, benefits, retirement, and more.

We know time away from work is essential for rest, personal needs, and family life. Salt Lake City offers generous paid leave to help you recharge and stay balanced. To learn more, visit our Benefits & Wellness (https://www.slc.gov/hr/benefits-and-wellness/paid-leave/) site.

+ 12 vacation days to start

+ 12 paid holidays + 1 personal holiday

+ Up to 80 hours personal leave annually

+ 6 - 12 weeks of paid parental leave

+ Bonus leave credit for eligible rehires & public sector transfers

Our Recruitment Team is ready to assist you throughout the entire hiring process—from questions about job openings to application support. Reach the Recruitment Team at 801-535-6699Or email: [email protected]

The City is committed to the full inclusion of all qualified individuals. As part of this commitment, Salt Lake City will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at 801-535-7900.

Salt Lake City is proud to be a partner of the Utah Patriot Program, providing employment opportunities for Veterans, Military and spouses. We are also a proud National Service Partner.