• Technical Support Specialist - 1st Shift (Hybrid)

    Stryker (Portage, MI)


    **Schedule:** 1st Shift, Monday-Friday

     

    _Overtime may be required to support business needs_

     

    What You Will Do –

     

    As a Technical Support Specialist, you will provide high-quality customer service by troubleshooting issues, dispatching service personnel, and maintaining accurate records of all interactions. You will also contribute to continuous improvement initiatives, ensure product knowledge through training, and support operational excellence. Additionally, you will:

     

    + Respond to customer service requests via phone calls and emails in a timely manner

    + Investigate and troubleshoot product issues to support field representatives

    + Enter service call data accurately following standardized procedures

    + Maintain and track service documentation in compliance with customer agreements

    + Use software tools for record-keeping and technical information access

    + Analyze call center metrics and report findings to management

    + Contribute to continuous improvement project ideas and execution as well engage with root cause problem-solving

    + Promote customer satisfaction and uphold Stryker's brand values

    + Build relationships to collaborate cross-functionally and support team projects as needed

    + Complete training to achieve training certification on all product segments within first 12 months on the technical support team

     

    What You Need –

    Required

    + At least 3 years of professional experience with customer and/or technical support

    + High School diploma or GED equivalent

    + Ability to work flexible hours as needed to support the business needs

    Preferred

    + Associates or Bachelors Degree

    + 3 or more years of experience working as a technician or providing technical support

    + Knowledge and experience with use of hand and power tools

    + Experience with Technical Communications

    + Fluency in French is a plus

     

    Pay rate will not be below any applicable local minimum wage rates.

     

    Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

     

    Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.