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Overview

* This position offers location flexibility and may be based at our Corporate Headquarters in Ithaca, NY, or at one of our regional offices in Batavia, NY; Brewster, NY; Syracuse, NY; or Wyomissing, PA *

Th e Appraisal Division Manager leads the bank's appraisal management function s , overseeing the valuation of real estate collateral for commercial and multifamily lending portfolios . Th is role will manage a roster o f appraisers, appraisal review forms, vendors, and internal staff, collaborating closely with lending, credit, and compliance teams to maintain high-quality asset valuations in a dynamic banking environment . This role also ensures compliance with regulatory standards, works with appraisers to ensure delivery of accurate and timely appraisal reports . In addition to governing these processes this role also performs appraisal reviews to ensure the bank’s collateral valuations are of high quality and reliable for lending purposes .

This role will report directly to the Enterprise Credit Administration Officer and will support the Collateral and Construction Management Officer in assuring that policies and procedures are consistent with the Bank’s appetite for risk and for compliance with banking regulation .

Responsibilities

Leadership and Team Management:

+ Direct ly supervise and mentor the bank’s Appraisal Division team . Also coordinate with external appraisal vendors to ensure efficient workflow and high performance. Foster a culture of accuracy, professionalism, and continuous improvement within the department.

Appraisal Oversight:

+ Develop and maintain a sound appraisal, appraisal review, and evaluation program for Tompkins Bank . Establish and maintain controls that promote compliance with federal and state appraisal regulations

+ Review and approve complex real estate appraisals for compliance with Uniform Standards of Professional Appraisal Practice (USPAP), Interagency Appraisal and Evaluation Guidelines, and bank-specific policies. Identify and address any valuation risks or discrepancies.

+ Serve as a Subject Matter Expert and resource in lending and workout strategies for all commercial real estate and appraisal matters.

+ Establish and maintain selection criteria and procedures to evaluate and monitor the ongoing performance of individuals and vendors who perform appraisals and evaluations .

+ Process Optimization: Develop and streamline appraisal processes to reduce turnaround times while maintaining accuracy. Integrate technology and best practices to support the bank's commercial and residential lending operations .

+ Collaboration and Support: Partner with commercial lending, credit risk, and underwriting teams to provide valuation insights for loan approvals, portfolio monitoring, and portfolio reviews. Advise on market trends, property types, and risk assessments for diverse collateral such as multifamily properties, commercial real estate, and residential developments.

+ Vendor Management: Maintenance of an adequate panel of qualified appraisers, periodic review of appraiser performance, removal of poor-quality vendors and continuously recruiting and qualifying new vendors where needed

+ Assist the Commercial Collateral and Construction Management Officer with the development of an appropriate pricing structure for Real Estate valuation-related services offered by Tompkins Collateral and Construction Department .

+ Risk Management: Contribute to enterprise risk management by analyzing appraisal data to identify emerging market risks, such as fluctuations in real estate values, and recommend mitigation strategies.

+ Reporting and Analysis: Prepare executive reports on appraisal activities, including volume metrics, compliance rates, and key valuation trends. Present findings to senior leadership and regulatory examiners as needed.

+ Training and Development: Provide training to internal stakeholders on appraisal standards, market analysis, and regulatory updates to enhance overall lending acumen.

+ Contribute to the Bank’s Credit Policy Committee Working Group with constructive improvements to collateral and construction administration processes, ensuring compliance with regs, sound risk management, and efficient resource management .

+ As needed review Environmental Site Assessment reports for completeness, accuracy and potential risks.

+ Cooperate with, participate in, and support the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Company’s compliance with all regulatory requirements; ensure that the unit and all personnel adhere to the same .

+ Manage assigned team as requ ired .

+ Perform special projects as required .

Qualifications

+ Bachelor’s degree in a related field .

+ MAI or AI-GRS certification.

+ A minimum of twelve ( 1 2 ) plus years of experience in real estate appraisals, with at least 5 years as an active fee appraiser .

+ Proficient interpersonal relations, strong communicati on skills and ability to adapt and operate in fast-paced environment with nominal supervision .

+ At least 1 active state appraiser license (Certified General Appraiser) for ( New York ) or ( Pennsylvania )

+ Experience Reviewing Environmental Site Assessment reports preferred.

+ Ability to travel throughout the Bank’s footprint; occasional overnight travel may be required .

+ In-depth knowledge of USPAP, FIRREA, and banking regulations governing appraisals.

+ Excellent leadership and interpersonal skills to manage teams and build cross-functional relationships.

+ Proficiency with CoStar and Appraisal Ordering Operating systems is preferred .

+ Exceptional attention to detail with a proven ability to manage multiple projects at various stages of the project lifecycle

Benefits

+ Medical

+ Dental

+ Vision

+ 401(k) Match

+ Profit Sharing

+ Paid Time Off

+ 11 Holidays

+ Tuition Reimbursement

+ Free Parking throughout Tompkins Community Bank

+ Employee Referrals

EEO Statement

Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.

For more information, please click here (https://jjk-ecomm-llpmc-prod.s3.us-east-2.amazonaws.com/posters/federal/FED-E-B-EEOC-FMLA-POLY\_49654.pdf)

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Pay Range

USD $135,000.00 - USD $150,000.00 /Yr.