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Delivery Lead - Technology

Pennington, New Jersey

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client’s expectations in terms of the functionality, quality, timeline, and cost.

LOB Description:

The **Delivery Lead – Technology (Governance)** is responsible for guiding and overseeing project/program management teams' efforts to comply with Bank of America Enterprise Change Management standards. This role provides matrixed leadership across technology delivery stakeholders to ensure prudent change planning, timely evidence collection, proper utilization of QA routines, and accurate upload of evidence for downstream evaluation and audit purposes.

Responsibilities:

+ Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)

+ Manages coordination of delivery and dependencies across multiple teams

+ Facilitates communication and collaboration across organizations to support the deliverable completion and timeline

+ Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule

+ Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements

+ Supports resource planning for delivery and execution

+ Ensures adherence with Enterprise Change Management standards

+ Facilitate preparation for QA reviews (Internal, GT, ECM) for all relevant change types

+ Devise and maintain strategic, central approach for all pre and post-deploy change standards adherence

+ Oversee evidence assembly and critical GCPAR upload steps to ensure accuracy and completeness

+ Interpret and drive remediation of QA failures to ensure ultimate compliance with Enterprise review

+ Maintain SME knowledge of the bank's change standards through regular training and connection to the GT/CBWT communities of practice

+ Promote standards in evidence gathering, approval procedures and other routines, including training videos where appropriate, to yield standardization and efficiency across teams

+ Provide ongoing coaching to avoid common QA failure points, including remedial training where necessary

+ Serve as EPT ambassadors to the broader CBWT/GT change community

+ Report on EPT compliance metrics to highlight successes and drive continual improvement

+ Partner with enterprise/line of business-wide PMOs to appeal and remediate QA disputes

+ Run forums to foster EPT's change community of practice and answer questions related to the change standards

+ Escalate governance risks that threaten compliance and/or successful project delivery

+ Partner with CBWT and GT Change Leadership on strategic tools and process implementations, including:

+ Identifying and advocating for EPT needs during requirements gathering

+ Leading UAT and coordinating tester participation across impacted EPT roles

+ Escalate risks and concerns to EPT and CBWT leadership that may impede rollout or assimilation

+ Coordinate organization communications, training and adoption

Required Qualifications

+ 5+ years of relevant experience with a strong mix of technology delivery & business understanding

+ Previous experience in a governance / change management / project delivery role

+ Familiarity with Agile delivery concepts and routines

+ Adaptable/flexible to respond to changing business demands

+ Strong relationship building and influencing skills

+ Track record of assuming task ownership and overcoming obstacles to drive efforts to completion

+ Extremely strong verbal and written communication skills - must be able to:

+ Interact productively and collaboratively with team members across multiple locations and time zones

+ Articulate scenarios, challenges and solutions clearly and concisely to influence peers and drive outcomes

+ Engage with senior management / executive level management

+ Ability to learn new tools and skills required to perform the role as well as to understand the business and existing systems

+ Extremely organized and ability to manage multiple parallel sets of responsibilities.

+ Intermediate/Expert MS Office skills (Word, Excel, Outlook, Project and PowerPoint), Jira, and SharePoint

+ Self-starter, self-motivated and delivery focused

+ Very good attention to detail and good problem-solving skills

+ Good time management skills

Desired Qualifications

+ Familiarity with of Bank of America’s Enterprise Change Management standards

+ Experience with Bank of America technology delivery processes

Skills:

+ Collaboration

+ Project Management

+ Result Orientation

+ Solution Delivery Process

+ Stakeholder Management

+ Analytical Thinking

+ Business Acumen

+ Financial Management

+ Influence

+ Risk Management

+ Agile Practices

+ Architecture

+ Data Management

+ Solution Design

+ Technical Strategy Development

**Minimum Education Requirement:** Bachelor’s degree in computer science or engineering or equivalent work experience.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.