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Description

As a VoIP Technician, you will work with Cisco, Avaya and NEC PBXs and peripherals at client locations. You will provide consultation, design, installation, support, configuration/programming, MAC, update/upgrade, maintenance, troubleshooting and repair of voice and Fax network and system components, peripherals, and software. The VoIP Technician also provides peripheral support of ancillary telephony systems, including but not limited to Call Accounting, Call Recording, ACD, E911, Faxing, VoIP conversion, discovery, implementation and testing.

• Troubleshoot and resolved complex Telecommunication issues including voice and escalate as necessary

• Gain an expert level understanding of VoIP concepts and a moderate understating of network components

• Install and test phone equipment

• Ability to work in NOC to identify and troubleshoot voice and Fax related issues

• Provide excellent customer service/teamwork/skill to ensure the highest levels of customer satisfaction.

• Serve as initial escalation point for technical support issues (Hardware support, Software support, Etc.)

• Troubleshoot and report VoIP performance issues.

• Responsible for resolving customer requests/issues in a timely manner.

Top Skills Details

Cisco, VOIP, Ticketing system, technical troubleshooting

Additional Skills & Qualifications

• Some level of Technical Training, recent Technical Degree and exposure to networking concepts

• Ability to learn troubleshooting of hardware and peripherals with on-the-job training

• Valid Driver’s License and ability to operate a vehicle

• Candidate must provide basic hand/telecommunications tools (7/16 nut driver or socket set, telecom snips, pliers, screwdrivers, etc.)

• Familiarity with programming and operation of call accounting systems preferred

• Experience with all telco interfaces: analog, digital, SIP, PRI preferred

• Experience with voice recording systems preferred

• Experience in the Data and Voice industry, especially in Cisco Call Manager, Avaya and NEC support and implementations preferred

• Ability to read and understand blueprints preferred

• Ability to identify and terminate phone lines preferred

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Albany,NY.

Application Deadline

This position is anticipated to close on Oct 17, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.