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Description

The Imaging Support Specialist will serve as a single point of contact for radiologists, providing concierge-level technical support for imaging systems. This includes rounding onsite at imaging departments, triaging technical issues, managing ticket resolution, and supporting workflow optimization. The role is not engineering-focused but requires strong familiarity with radiology technology and excellent communication skills. On-call support is required after hours, and candidates must be located near the Macon, GA region.

Location Prioritization:

+ Macon (1 position)

+ Piedmont Macon

+ Piedmont Macon North

+ Piedmont Henry

+ Piedmont McDonough

+ Piedmont Rockdale

+ Augusta (1 position)

+ Piedmont Augusta Main

+ Piedmont Augusta Summerville

+ Piedmont Newton

+ Columbus (1 position)

+ Piedmont Columbus Main

+ Piedmont Columbus Northside

+ Piedmont Newnan and Op Imaging Center

Serve as Tier 1 support for radiologists, triaging technical issues and ensuring resolution through proper ticket routing and follow-up.

Round onsite in imaging departments to proactively identify and address workflow or system concerns.

Provide after-hours on-call support on a rotational basis (built into salary, not overtime).

Monitor and troubleshoot PACS and related imaging systems; escalate issues as needed.

Collaborate with radiology, IS, and biomedical teams to optimize imaging workflows and downtime protocols.

Maintain and manage ticket documentation, ensuring timely resolution and communication with providers.

Assist with workflow optimization projects such as hanging protocol clean-up and downtime planning.

Support remote-reading physicians by being physically present to resolve onsite issues when needed.

Skills

radiology, pacs, Customer service, healthcare industry

Top Skills Details

radiology,pacs,Customer service

Additional Skills & Qualifications

Ability to work independently and manage own workload

Strong problem-solving and follow-through on ticket resolution

Comfortable with remote and onsite support

Willingness to participate in rotational on-call coverage

Experience supporting remote-reading physicians

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $45.00 - $55.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Macon,GA.

Application Deadline

This position is anticipated to close on Oct 15, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.