• It Service Desk Technician

    TEKsystems (Durham, NC)


    Description

    This team is looking for an IT Analyst to support the technology needs of the school. They will be responsible for responding, diagnosing, and resolving technical issues and service request from students, faculty, and staff, with advanced expertise and problem-solving skills.

     

    Main duties include deploy, maintain, and troubleshoot computers and related technology equipment including Windows and MacOS. Configure devices in accordance with departmental standards and industry best practices,. Setup, configure and maintain local and network printers. Take a proactive approach to device maintenance that ensures minimal downtime. Support of conference rooms, ensuring PCs are connected to Audio and Visual systems for Cisco devices. They do not require AV experience, but it is a nice-to-have. Candidates with A+ certification are highly preferred.

     

    They use ServiceNow for their ticketing system, Active Directory, their environment is split between Windows (Dell and Lenovo laptops) and Mac devices (70%-30%). They have a couple of applications that sit on Linux platforms (Ubuntu and Rocky). They use Kubernetes for storage solutions and recently signed partnership with Microsoft to develop their cloud environment. The school is currently using Windows 11, they still have a few devices on Windows 10 that will be removed by the end of October.

     

    Most common issues are related to Microsoft applications access, they also support troubleshooting for apps using by students and faculty, such as, Canvas, Adobe products, and Qualtrics. Most students use Mac computers, experience with iOS support is a plus.

     

    The SON-IT team provides support during the week, this role follows a first shift rotating every week between two schedules: M-F 7am-4pm and 8am-5pm, and is 100% onsite. There's option for paid parking or consultants can park about two miles away from campus and ride a shuttle. This is a 6 month contract to hire to backfill a full time position that became vacant a week ago. Conversion to full-time role is based on performance.

     

    Skills

     

    Service desk, Troubleshooting, Customer service, windows 11, Office 365, Technical support, Help desk support

     

    Top Skills Details

     

    Service desk,Troubleshooting,Customer service,windows 11,Office 365,Technical support,Help desk support

     

    Additional Skills & Qualifications

     

    - Constant attention to customer service

     

    - Excellent time-management and organizational skills

     

    - Exceptional customer service skills, including verbal and written communication skills

     

    - Demonstrated ability to work as part of a team in a fast-paced environment

     

    - Self-motivated and goal-oriented

     

    - Ability to work under minimal supervision

     

    - Exceptional multi-tasking capabilities

     

    - Minimum level of education is High School diploma

    Experience Level

    Expert Level

    Pay and Benefits

    The pay range for this position is $24.00 - $26.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Durham,NC.

     

    Application Deadline

     

    This position is anticipated to close on Oct 24, 2025.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.