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Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure CXP team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.

We are customer-obsessed problem-solvers. We orchestrate deep engagements in areas like incident management, support, and enablement. We analyze and amplify those customer voices, both within our own team, and across the Cloud + AI team, bringing the customer connection to the Quality vision for Azure. We innovate ways to scale what we learn across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Azure Reliability team is a multidisciplinary engineering organization part of CXP dedicated to making, “Azure the safest and most reliable Cloud”.

Azure Reliability teams strive to improve reliability fundamentals via software engineering operational improvement, preferring long-lasting platform improvements delivered as engineering projects over repetitive manual operations. We contribute to the product fundamentals and architecture, share knowledge, and code, and prefer reuse over re-invention, always looking for ways to make what we build useful to multiple teams and products.

We are not looking for people who know it all, we are looking for people who want to learn it all. We value the input of people who aren’t afraid to learn all the time and embrace mistakes as they continuously improve both our services and themselves. If you are excited by this type of challenge and you love to work in groups of people who are similarly excited: come join us!

Every day, our customers stake their business and reputation on our cloud. You can help #AzCXP provide our customers with the world-class cloud services they need to succeed.

This role supports flexible work from home with occasional in-office meetings.

Company Culture Statement

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

+ **Drive KPI Improvement** : Identify and execute opportunities to improve engineering KPIs (velocity, reliability, quality) through scalable tooling and shift-left practices.

+ **Architect Developer Experience** : Design and deliver intelligent developer platforms and automation that enforce standards, accelerate delivery, and reduce operational risk across distributed services.

+ **Lead Feedback & Telemetry Evolution** : Advance telemetry and feedback loops with AI-driven automation to enable proactive incident detection and continuous improvement.

+ **Champion Engineering Excellence** : Operate and evolve Rhythm of Business (RoB) processes to ensure accountability, transparency, and measurable outcomes.

+ **Influence at Scale** : Represent engineering priorities in strategic forums, align metrics with program goals, and drive adoption of safe deployment practices.

+ **Mentor & Lead Teams** : Provide technical and process leadership to software engineering teams, fostering a culture of operational excellence and agile practices.

+ **Innovate Standards Enforcement** : Contribute to policy-as-code frameworks and internal platforms that standardize engineering practices and improve consistency at scale.

Qualifications

Required Qualifications:

+ Bachelor's Degree in Computer Science, or related technical discipline AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

+ OR equivalent experience.

+ 4+ years of experience in architectural leadership, driving reliability, telemetry, and operational workflows through safe deployment practices.

+ 4+ years of experience with DevOps and automation, including Azure DevOps (ADO) workflows, CI/CD pipelines, and standards enforcement.

+ Proven ability to lead engineering teams and influence cross-functional stakeholders while operating Rhythm of Business (RoB) processes to drive measurable KPI improvements, combined with strong proficiency in cloud technologies—particularly Microsoft Azure—including services, networking, and storage.

Other Requirments:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

+ Experience applying AI-driven automation for telemetry and feedback loops.

+ Familiarity with designing and implementing policy-as-code frameworks.

+ Ability to represent engineering initiatives in executive forums and influence organizational priorities.

+ Track record of improving developer experience and operational workflows at scale.

Software Engineering IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until October 24, 2025.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .