"Alerted.org

**Microsoft’s Cloud Operations & Innovation (CO+I)** Team is the engine that powers our cloud services. Our infrastructure is comprised of a large global portfolio of more than one hundred datacenters and one million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than one billion customers and twenty million businesses in over ninety countries worldwide.

We are looking for a **Regional Datacenter Business Operations Program Manager** to join our **COI** to help perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, **CO+I** is focused on the personal and professional development for all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

As part of the Americas Datacenter Operations team, the **Regional Datacenter Business Operations Program Manager** will provide leadership will support our current and future growth. In this role you will work collaboratively with all CO+I stakeholders to support the strategic vision for the organization and a governance methodology from conception to completion driving excellence in service through industry best practices.

With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

As a Regional Business Program Manager your performance objectives include:

+ Provide thought leadership and subject matter expertise related to the delivery of datacenter-centric services.

+ Solving complex challenges between remote and onsite support personnel.

+ Assist in preparation of quarterly spend management review materials at datacenter site and regional level

+ Assist with tracking of datacenter Maintenance and Repair activities.

+ Create and manage the end-to-end process for the planning and implementation of continuous improvement initiatives, automation and programs.

+ Assist in managing organizational supplier contracts end to end (procurement engagement, cost/terms negotiations, contracting, change orders, scorecards, recurring business reviews, etc.)

+ Support organizational financial management, budgeting, and forecasting.

+ Evaluate cost savings opportunities and implement strategic projects to realize savings.

+ Leverage local subject matter expert's tribal knowledge, spread adoption of best practices, and expose best practices to the onsite datacenter field teams.

+ Act on opportunities to increase agility, and contribute to workstreams to evolve processes, services, and solutions for Operations and Service Level Agreements for CO+I.

+ Coordinate closely between data center field operations teams and Global Business Operations to foster alignment and partnerships for business success.

+ Ability to work independently in a remote workplace setting.

Capabilities important to success include:

+ **Operational Planning & Project Management:** Show structured thinking, planning, and the ability to execute by working through others, influencing without authority, and dealing with ambiguity.

+ **Exceptional written and Interpersonal skills:** Communicate effectively and concisely with stakeholders, senior managers, and leaders about our programs and objectives.

+ **Customer/Stakeholder Focus:** Gather stakeholder impressions of services and programs, integrating this feedback into decision making. Allocate and align resources to optimize the stakeholder and partner experience.

+ **Performance Goal and Standards Setting:** Develop and communicate to realistic timelines via plans that consider potential obstacles and immediate + long-term consequences.

+ **Understand datacenter business objectives:** Critically review multiple plans and adjust as needed. Proactively communicate and address necessary trade-offs.

+ **Process and Technology:** Demonstrate a solid understanding of IT and CE environments including operational processes and industry best practices.

+ **Flexibility and Adaptability:** Regularly scan the environment to help anticipate changes that could affect key programs and projects. Effectively changes plans, goals, actions or priorities to respond to changing situations.

+ **T** **eam Player:** Ability to both contribute strategically to the team and support strategic decisions.

Qualifications

Required Qualifications:

+ High School Qualification or equivalent AND 3+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments

+ OR equivalent experience.

+ 3+ years equivalent experience providing business support in a 24x7x365 production environment.

+ 3+ years experience in the development of tools and apps utilizing Power Apps, Power BI, Power Automate, Azure DevOps, SharePoint, Dynamics

+ OR equivalent experience.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

+ Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications

+ Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 8+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)

+ OR High School Qualification or equivalent AND 10+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)

+ OR equivalent experience.

+ Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications.

+ 6+ years of relevant finance, planning or analysis work experiences with a strong analytical foundation.

+ Knowledge or background supporting AI

+ PowerPoint, Excel, PBI and tools skills

Data Center Operations Management IC4 - The typical base pay range for this role across the U.S. is USD $102,600 - $202,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,500 - $225,800 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until October 15, 2025.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .