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Description

About us:

As a $100M+ full-service commercial air conditioning company, Hill York provides design build solutions, new construction, system maintenance, service, repairs, energy solutions and installation for a wide range of heating, cooling and ventilation systems. Since designing and installing the first air conditioning systems in Miami Beach hotels after World War II, Hill York has played a key role in leading Florida facilities such as condos, offices and university buildings to new plateaus of indoor comfort and energy efficiency. We are a growing company with four locations in the State of Florida.

Hill York seeks talented performers and offers a challenging and rewarding work environment that emphasizes teamwork, results, and most importantly honesty and integrity. We value our employees and are committed to attracting highly skilled, talented individuals to join our strong, family-oriented workforce and to help us build on our success.

Hill York is a wholly owned subsidiary of EMCOR Group, Inc., a Fortune 500 company.

We are a Drug Free Workplace and an Equal Opportunity Employer.

Job Summary:

Hill York seeks a dynamic and detail-driven Service Contracts Coordinator to join our high-performing Customer Service team. This position offers the opportunity to take ownership of the full lifecycle of service agreements, drive process improvements, and collaborate across departments to deliver exceptional service. You’ll work closely with the CSR team—especially the team member responsible for scheduling service agreements—to ensure seamless coordination and execution of contract-related tasks. If you're passionate about customer experience and thrive in a fast-paced environment, this role is for you.

Service Contracts Coordinator Duties and Responsibilities:

+ Take full ownership of service agreement contracts, managing everything from initial setup through renewals, addendums, warranty, and cancellations within the ERP system ensuring smooth transitions and minimal disruption.

+ Enter and maintain accurate and complete contract records in the ERP system, including tasking, budget, billing, scope, and equipment details.

+ Ensure timely generation, distribution, and billing of monthly preventive maintenance service orders.

+ Assist the sales team with maintenance contract executions and renewals, ensuring service delivery aligns with contractual obligations and customer expectations.

+ Prepare and submit market recovery documentation as required.

+ Build and maintain strong professional relationships with technicians, customers, and internal teams by fostering open communication, collaboration, mutual respect, and trust.

+ Provide excellent customer service via phone and email to a diverse customer base, including top-tier and critical environments, maintenance contract customers ensuring a high standard of care and professionalism.

+ Apply critical thinking and problem-solving skills to assess customer needs, troubleshoot issues, and deliver effective solutions.

+ Collaborate closely with the CSR team—especially the team member responsible for service agreement scheduling—as well as critical environments and area dispatchers to ensure seamless contract execution and service delivery; help service as backup when needed

+ Partner with Operations, Sales, Billing, Dispatch, and Maintenance teams to support contract accuracy and service delivery, while keeping all relevant stakeholders informed with timely status updates.

+ Maintain customer databases and forms using appropriate platforms such as all customer requirements in our internal system to foster cross-functional relationships with critical environments and maintenance functions.

+ Lead meetings focused on contract operations, provide timely updates to stakeholders, and support reporting and administrative tasks.

+ Develop and maintain Standard Operating Procedures (SOPs) for job functions and technician-related needs (e.g., asset lists, filter information).

+ Support reporting and administrative tasks that keep contract processes efficient and well-organized, including preparing and updating weekly spreadsheets as needed.

+ Demonstrate accountability by taking ownership of tasks and outcomes, ensuring high-quality service and continuous improvement.

+ Crosstrain with CSR team members and provide backup support when needed.

+ Foster a positive and collaborative team environment.

+ Perform other related duties as required to meet business needs.

Qualifications:

+ Ability to work full-time in office to effectively collaborate with CSR, billing, sales, and other cross functional teams.

+ High school diploma or equivalent.

+ Proven ability to work with a high level of accuracy and attention to detail in data entry, documentation, and contract management.

+ Strong customer service orientation with excellent communication, negotiation, and interpersonal skills.

+ Ability to work in a cooperative manner with co-workers, vendors, and clients.

+ Ability to think critically and solve problems independently.

+ Comfortable working in a fast-paced, team-oriented environment.

+ Positive and team-oriented with a collaborative approach to problem-solving.

+ Strong desire for continuous improvement.

+ Proficiency in Microsoft Excel, including the ability to use filters, sorting, simple formulas, and functions such as VLOOKUP for data analysis and reporting.

+ Proficiency in Microsoft Office Suite (Excel, Outlook, Word).

+ Ability to lead meetings and collaborate across departments.

+ Strong organizational and time management skills.

+ Ability to manage multiple priorities and meet deadlines.

+ HVAC knowledge a plus.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

"Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies** **list open positions here (https://recruiting.ultipro.com/EMC1002EMCGI/JobBoard/cc563430-39f7-4c82-bdfe-62f295bd857a/?q=&o=postedDateDesc&w=&wc=&we=&wpst=)** **. Please check our available positions to confirm that a post or email is genuine.

EMCOR group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.”

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Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.