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Senior Manager, Customer Due Diligence (27097) Raleigh, NC | Temp to Perm

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Job Description

Fulcrum Consulting, an LRS company, is seeking a Senior Manager, Customer Due Diligence with our client in Raleigh, NC.

Our client is seeking a Senior Manager, Customer Due Diligence (CDD) to play a critical role in supporting their Financial Crimes Program. This position is responsible for executing and overseeing all aspects of the Customer Due Diligence program, ensuring compliance with anti-money laundering (AML), Bank Secrecy Act (BSA), Know Your Customer (KYC), and Office of Foreign Assets Control (OFAC) regulatory requirements. This leadership role also supports AML risk assessments, policy development, and cross-functional collaboration across the first line of defense (1LOD), internal stakeholders, and external auditors and regulators.This role is ideal for a strategic, compliance-driven professional with deep knowledge of AML regulations and a passion for continuous improvement in risk management processes.

Key Responsibilities:

+ Customer Due Diligence & Compliance Oversight (60%)

+ Lead execution of Customer Due Diligence (CDD) standards including CIP, KYC, CDD, and EDD.

+ Develop and maintain 1LOD procedures, guides, and tools supporting AML/BSA/OFAC processes.

+ Conduct quality assurance reviews on CDD processes using test scripts; analyze findings and communicate with senior stakeholders.

+ Represent 1LOD during new product/service development to ensure AML risks are identified and mitigated.

+ Assist with oversight testing, internal audits, and regulatory exams related to CDD/EDD compliance.

+ Manage strategic CDD projects with direct impact on the effectiveness of the AML program.

+ Monitor industry trends and evolving AML requirements to identify and implement best practices.Stakeholder Engagement & 2LOD Advisory (20%)

+ Partner with application/business owners and second line of defense (2LOD) AML Advisory to ensure alignment on compliance strategies.

+ Utilize strong knowledge of BSA, USA PATRIOT Act, OFAC, and FCPA to advise on customer risk ratings, onboarding, and retention decisions.

+ Contribute to the development and reporting of AML metrics to support enterprise risk management.Leadership & Team Development (20%)

+ Champion a values-based culture that emphasizes accountability, integrity, inclusion, and a client-first mindset.

+ Collaborate cross-functionally to promote a positive and productive working environment.

+ Provide guidance, performance management, and potential supervision of a small KYC team (< 5 employees) as the team grows.

+ Lead by example through strong communication, transformational thinking, and continuous learning.

Required Qualifications:

+ 7–10 years of experience in compliance operations, project execution, or a related area.

+ Bachelor’s degree or equivalent required.

+ Extensive knowledge of U.S. AML regulations (BSA, USA PATRIOT Act, OFAC) and global AML/KYC frameworks.

+ Experience with CDD, EDD, CIP, and sanctions screening in a financial services environment.

+ Proven ability to lead complex regulatory programs and interface with senior executives and external stakeholders.

+ Excellent verbal, written, and interpersonal communication skills.

+ Strong analytical and problem-solving skills with keen attention to detail.

+ Certified Anti-Money Laundering Specialist (CAMS) designation preferred.

Decision-Making & Impact:

+ Authority to recommend onboarding and demarketing decisions for client relationships, including high-risk clients and Politically Exposed Persons (PEPs).

+ Recommend changes to internal policy and compliance practices.

+ Provide insights and recommendations on AML risk management, audit findings, and process improvements.

Future Team Scope:

+ This position does not initially include direct reports but is anticipated to expand into leading a small KYC team (fewer than 5 employees).

+ Maximizes employee efficiency and productivity through development of methodical analysis and transformational thinking.

+ Champions Our Collective Ambition, a Values based culture, where Accountability, Collaboration, Integrity, Inclusion, and a Client First mindset drive all actions and decisions.

+ Provide focus and clarity in establishing individual goals, driving performance management, supporting career development, and rewarding strong performance.

The base hourly range for this contract position is $60-$90 per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Fulcrum Consulting, an LRS company, is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship status or protected veteran status.