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**Discover Vanderbilt University Medical Center** : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

Strategic Access Support - Epic Configuration

Job Summary:

The Epic Configuration Analyst is responsible for in-depth knowledge of assigned Epic System software. Conducts regular day-to-day communication, reviews software, demonstrates a deeper understanding of business operations, and works with Epic, Subject Matter Experts, and end-users to tailor the system to fit the organization's needs. Routinely performs in-depth analysis of workflows, data collection, and other technical issues associated with the use of Epic software; is responsible for the design, build, testing, and maintenance of those solutions.

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KEY RESPONSIBILITIES

+ Independentlyexecutethebuild,edit,andmaintenanceofproviderandresourcetemplates

+ Review requests to determinethe impact on standard workflows, organizational standards, or systembuild

+ ProvideEpicbestpractice recommendations to reduce barriers to accessing provider templates

+ Build, update, and editprovider subgroups and block-matching logic within Epic

+ FacilitateandtriageChangeManagementrequestsfor the adult enterprise totheappropriateHealthITteam,conductusertesting,andprovide signoff approval of completedrequests. Changes include:

+ Scheduling order and workqueue optimization

+ Build, update, and edit templates for providerand resource schedule maintenance

+ Build, update, and edit provider scheduling subgroup maintenance

+ Work closely with clinic or Customer Relations Managers to facilitatedecision-tree edits

+ Intake and facilitate telephony change requests for centralized adult scheduling areas

+ Support new department openings through template changes, telephony, decision support, and appointment reminder build

+ Conduct deep-dive analyses for specialties to identify barriers to patient access to care; provide solutions to promote schedule utilization

+ Support telehealth implementations through scheduling template or visit-type edits for providers or resources

+ Support online scheduling initiatives through scheduling templates or visit type edits for providers or resources

+ AssistwithEPICtestingwhenversionenhancementsarecompleted,asrequested, consult with training teams as new projects are rolled out,creatingdocumentationfornewEpicprocessesuponcompletionofthe project

+ PartnerwithCustomerRelationshipManagers(CRMs),CallCenterleadership, and Clinic leadershiptodeterminesystemissuesrelatedto scheduling challenges

+ Maintain and manage all aspects of theArtera Reminder application by supporting localized patient outreach communications (updating and creating reminder messages and maintaining security for all Arteraapplications)

+ Manage all facility-wide patient outreach communication for the adult enterprise

BASIC QUALIFICATIONS

+ High School Diploma or GED (or equivalent experience)(Required)

+ Bachelor's Degree (or equivalent experience)(Preferred)

+ 2 years’ experience(Required)

+ Epic Certification within one year ofhire

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members.

Core Capabilities** **:

Supporting Colleagues:- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services:- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation:- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

2 years

Education:

Bachelor's

_Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled._