• Desktop /AV Technician

    Cognizant (Santa Clara, CA)


    Cognizant is seeking an L2 Audio Video Ops Engineer for a full-time opportunity in Santa Clara, CA.

     

    The salary range for this role is between $63500 to $74500 depending on skills and qualifications of the candidate. Applications will be accepted till 10/21/2025.

    Responsibilities:

    • Update tickets to keep user informed of the status of Incident.

    • Daily check of open incidents assigned to group.

    • Navigate Zoom Dashboard

    • Ability to view Zoom Room online/offline status.

    • Put Room under construction as well as set active after it is fixed.

    • Activation Codes for Zoom Rooms

    • Use Zoom Room Web controller

    • Test rooms with Field Support Teams

    • Access Screen Meet for rebooting machines and removing any windows notifications pop ups.

    • Work with L1 FS to further troubleshoot rooms

    • Assist DT AV with logistic support.

    • Provides solutions from a pre-determined knowledge base

    Qualifications:

    Basic Networking skills.

     

    3 years of experience with Zoom Platform.

    3 years of experience with Zoom dashboard and Zoom Room Web Controller.

     

    Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.