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IT Statewide Applications Senior Developer 1-3 (EUC BP)

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IT Statewide Applications Senior Developer 1-3 (EUC BP)

Salary

Depends on Qualifications

Location

Baton Rouge, LA

Job Type

Classified

Job Number

OTS 101025D ERG

Department

Division of Administration-Office of Technology Services

Opening Date

10/10/2025

Closing Date

10/17/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

About this Job

The Division of Administration/Office of Technology Services has a vacancy. This position is located in the End User Computing Section. Req. 213662

The Office of Technology Services (OTS) aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within the Executive Branch Departments. The Office of Technology Services will work to increase the return on the State’s investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff.

The Division of Administration is the state government’s management arm and the hub of its financial operations. Division offices perform a wide variety of activities including the following:

+ Overseeing the state’s capital construction program

+ Working to provide state and federal grants for community development

+ Development of the state budget

+ Providing technology services

+ Giving agencies guidance in the state purchasing and contracting process as they seek goods and services

+ Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes

Minimum Qualifications

Five years of experience in information technology; OR

Six years of full-time work experience in any field plus three years of experience in information technology; OR

An associate's degree in information technology plus three years of experience in information technology; OR

A bachelor’s degree plus three years of experience in information technology; OR

A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus two years of experience in information technology; OR

A master’s degree plus two years of experience in information technology.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE:

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=174440) .

Job Duties and Other Information

Job Duties:

Serves as lead worker for the design, development, and implementation of change requests or applications. This includes the following activities: Consults with functional analysts and other technical analysts, end-users and state agencies, or OTS management to identify and understand business requirements, processes, and rules and related legislative or regulatory requirements. Translates business requirements into technical specifications, defines highly complex data elements and structure for databases, and determines and maintains security requirements. Develops and enforces application programming and development standards. Designs, codes, tests, and debugs highly complex programs to meet customers' business requirements. Works closely with customers during user acceptance testing. Provides documentation, problem analysis and training pertaining to technical design, operational requirements, and application or database integrity and maintenance.

Supervises technical activities associated with supporting applications. Some of the tasks are monitors growth of the data and initiates necessary maintenance activity. Schedules and directs execution of critical batch processes requiring monitoring and quick resolution. Investigates errors or problems that may occur. Serves as liaison between OTS Data Center Operations and analysts on system utilization, performance issues, and software and hardware upgrades. Monitors software life cycle, version obsolescence, system utilization, performance issues, software/hardware changes/issues, database changes/issues, server changes/issues, patches, hotfixes, etc. and provides maintenance as necessary.

Serves as a technical expert on specific applications, which includes such activities as: answering highly complex questions pertaining to its programming or operation, and serving as a liaison to user agencies, OTS management and staff, and any vendor staff concerning application problems and issues.

Provides lead support in analyzing and testing new enhancements and upgrades. This includes such things as developing test plans, conducting and documenting tests, and evaluating and recording the results. Responsible for providing appropriate information to the other applicable OTS units, when necessary, in preparation for implementation of new releases or enhanced system capabilities.

Provides lead worker support to Applications Developers on the team. This includes such tasks as preparing work plans and schedules, assuring timely and successful completion of assignments, providing specialized training or assistance, and ensuring team procedures and application support standards are followed. Responsible for cross training/knowledge transfer in areas of expertise.

Plans, coordinates, and conducts group meetings. This involves discussions concerning new releases, resolution of highly complex problems, potential change

requests, and establishing priorities for system changes.

Evaluates and recommends various software tools. Prepares specifications for customization of selected products to meet the specific needs of users/agencies.

Performs all other tasks, special projects, analysis, studies, and plans as directed.

Position-Specific Details:

Appointment Type: This vacancy will be filled by new hire or by promotion of a current permanent status classified employee.

Career Progression: This vacancy participates in a career progression group and may be filled from this recruitment as a IT Statewide Applications Senior Developer 1, 2 or 3.

Louisiana is a "State as a Model Employer" for People with Disabilities.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions including promotions, demotions, details, reassignments and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-verify system.

For further information about this posting, please contact:

Erica R. Gay

HR Specialist

Division of Administration/Office of Human Resources

Email: [email protected]

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

+ New Year's Day

+ Martin Luther King, Jr. Day,

+ Mardi Gras,

+ Good Friday,

+ Memorial Day,

+ Independence Day,

+ Labor Day,

+ Veteran's Day,

+ Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

+ Teacher's Retirement System of Louisiana (www.trsl.org),

+ Louisiana School Employees Retirement System (www.lsers.net), among others

01

Do you have prior experience performing quality assurance for a service desk or call center?

+ Yes

+ No

02

Have you conducted call or ticket reviews to evaluate accuracy, professionalism, and compliance with procedures?

+ Yes

+ No

03

Are you familiar with ITIL or other service management frameworks related to incident and request handling?

+ Yes

+ No

04

Have you created or used scorecards, rubrics, or checklists to measure service desk quality?

+ Yes

+ No

05

Do you have experience coaching or providing feedback to agents based on QA findings?

+ Yes

+ No

Required Question

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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