• Supervisor, Member Services - Remote

    Molina Healthcare (GA)


    JOB DESCRIPTION

    Job Summary

    + Provides customer support and stellar service to meet the needs of our Molina members and providers.

    + Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions.

    + Provides product and service information and identifies opportunities to improve our member and provider experiences.

    KNOWLEDGE/SKILLS/ABILITIES

    + Supervises a team of employees. Trains, coaches, monitors, and manages the team’s performance to meet or exceed company and department performance expectations.

    + Effectively manages escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure.

    + Ensures compliance with Contractual and Regulatory requirements.

    + Addresses more complex member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care.

    + Provides exemplary customer service to customers including members, co-workers, vendors, providers, government agencies, business partners, and general public.

    + Achieves individual performance goals as it relates to call center objectives.

    + Demonstrates personal responsibility and accountability and leads by example through individual performance.

    + Support projects and special initiatives as appropriate.

    JOB QUALIFICATIONS

    Required Education

    Associate degree or equivalent combination of education and experience

    Required Experience

    + 3-5 years’ experience in a call center environment

    + 1-2 years supervisory experience

    Preferred Education

    Bachelor's Degree or equivalent combination of education and experience

    Preferred Experience

    5-7 years

     

    To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

     

    Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

    Pay Range: $77,969 - $96,558 / ANNUAL

    *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.