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Case Manager

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Case Manager

Salary

$47,673.60 - $69,763.20 Annually

Location

Des Moines - 50309 - Polk County, IA

Job Type

Full-time

Job Number

26-00950

Agency

400 Health & Human Services - Community Access Eligibility

Division

Health and Human Services - Community Access Eligibility

Opening Date

10/10/2025

Closing Date

10/20/2025 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Jodi Shearer & Tiffany Glenn - [email protected] & [email protected]

+ Description

+ Benefits

+ Questions

Job Description

The Iowa Department of Health and Human Services (HHS), Community Access and Eligibility Division, is seeking a Child Support Case Manager (Child Support Recovery Officer) to help families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children and build relationships with the parents to ensure they are successful. If you have a passion for helping others, this job is for you!

Hours, Work Location and Requirements:

This is a full-time opportunity, Monday – Friday with being from 8:00 AM - 4:30 PM. This position offers a hybrid work opportunity upon successful completion of the training period with management approval. This position does require a driver’s license and the ability to travel on occasion, as needed. This is not a remote position.

Job Duties:

+ Performs complex case management for parents in need of paternity, medical and support establishment, modification of an existing order and maintenance of support orders.

+ Communicates with a variety of community partners including human service agencies, employers, clerks of court, county sheriff, attorneys, and other entities to achieve the goals of the Child Support Program through phone calls, emails, and other written correspondence.

+ Independently analyzes a variety of complex case situations and legal scenarios to determine the appropriate action to establish, maintain or modify support for families in and out of the state of Iowa.

+ Uses Microsoft Office programs (Excel, Word, Outlook) proficiently and has the aptitude to learn other computerized systems, including ICAR is critically important for success in this position.

+ Comprehend and adhere to confidentiality provisions in the Code of Iowa.

The ideal candidate will have strong experience with:

+ Critical thinking skills and executing complex tasks independently.

+ Customer service, including de-escalation of conflictual or adversarial situations.

+ Excellent oral and written communication and report composition.

+ Teamwork, collaboration, and consultation.

+ Managing multiple deadlines.

+ Extreme accuracy in mathematical calculations and timelines.

How to Apply:

For help creating a profile or entering your information, please go to the online Employment Application Guide (https://www.governmentjobs.com/Home/ApplicationGuide) . Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Applicants are strongly encouraged to fully complete ALL employment and education fieldswithin the online application. The application is the primary record for determining your eligibility for employment. We encourage you to attach a resume and cover letter.

Additional Qualification Requirements:

This position requires the completion and successful passing of an FBI background check, including fingerprinting.

We have a great total compensation package for all our full-time employees, including:

+ Iowa Public Employees' Retirement System (IPERS) (Employee contributes 6.29%/State of Iowa contributes 9.44%)

+ Retirement Investors Club (RIC) (Employer Sponsored Retirement Plan) (State of Iowa matches up to $75/month)

+ Health, Dental and Vision Insurance (See below for more details)

+ Vacation Leave (96 hours/year)

+ Sick Leave (144 hours/year)

+ Paid Holidays (9 days/year)

+ Flexible Spending Accounts

+ Life Insurance ($20,000 paid by the State of Iowa)

+ Long-Term Disability Insurance

For additional information on benefits click here (https://das.iowa.gov/media/3766/download?inline=) .

Click here (https://das.iowa.gov/media/3773/download?inline) to see how we compare ourselves with other employers or offers by using our Total Compensation Calculator.

Geographical Information :

+ Office is located at 420 Watson Powell Way Ste. 150, Des Moines, IA 50309

+ Growing, diverse, and team-focused environment

+ Office located in the heart of downtown Des Moines

+ Within walking distance/quick driving of local restaurant options

+ State paid parking

+ Close to Wells Fargo arena and the downtown YMCA

+ Connected to the skywalk system

+ Hybrid work environment after full training period and with management approval

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages foster youth, foster parents, and/or parents who were in the DHS (HHS) system to apply. Minorities, women, veterans, and persons with disabilities are also encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

+ Graduation from an accredited college or university with an associate’s degree in any field, and experience equal to one year of full-time public contact work.

+ A total of three years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.

+ Current, continuous experience in the state executive branch that includes eighteen months of full-time public contact work.

+ Current, continuous experience in the state executive branch that includes one year of full-time work with Child Support Services.

For additional information, please click on thislink to view the job description (https://das.iowa.gov/sites/default/files/hr/documents/class\_and\_pay/JobClassDescriptions/ChildSupportRecoveryOfficer-03345.pdf) .

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

+ Yes - I understand and agree.

+ No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

+ No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

+ Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Have you graduated with an associate's degree in any field, and have experience equal to one year of full-time public contact work?

+ Yes

+ No

04

Do you have a total of three years of education and/or full-time experience in public contact work? Thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.

+ Yes - I have the 3 year total required

+ I do not have the 3 year total required

05

Are you a current permanent State of Iowa employee? IF yes - Do you have experience in the state executive branch that includes eighteen months of full-time public contact work?

+ I am a current permanent State of Iowa employee AND have experience in the state executive branch that includes eighteen months of full-time public contact work

+ I am NOT a current permanent State of Iowa employee

+ I am a current permanent State of Iowa employee BUT DO NOT have experience in the state executive branch that includes eighteen months of full-time public contact work

06

Are you a current permanent State of Iowa employee? IF yes - Do you have experience in the state executive branch that includes one year of full-time work with Child Support Services?

+ I am a current permanent State of Iowa employee and have experience in the state executive branch that includes one year of full-time work with Child Support Services

+ I am not a current permanent State of Iowa employee

+ I am a current permanent State of Iowa employee BUT DO NOT have experience in the state executive branch that includes one year of full-time work with Child Support Services

07

This position is required to work from the office in Des Moines, Iowa. Are you willing and able to work in Des Moines, Iowa on a regular basis?

+ Yes

+ No

Required Question

Employer

State of Iowa

Website

hhs.iowa.gov

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