• Pharmacy Technician

    Insight Global (Tempe, AZ)


    Job Description

    As a Pharmacy Technician in the Prior Authorization (PA) Operations team, you will be a critical link between prescribers, insurance companies, pharmacies, and patients. You’ll manage the administrative and clinical coordination required to get medications approved and dispensed efficiently. This includes initiating and processing PA requests, handling communications, and ensuring compliance with healthcare standards.

     

    This is a phone-intensive role—you’ll spend a significant portion of your day handling inbound calls with providers, MDs, and insurance companies. You’ll be responsible for clarifying PA requirements, following up on missing information, and communicating determinations. You’ll also work across platforms such as MedResponse, MedAccess, FileNet, RightFax, and CoverMyMeds, supporting both in-person and remote workflows. Your contributions will directly impact patient access to care, reduce administrative burden on providers, and help maintain pharmacy revenue integrity.

     

    Shift for training: Monday-Friday 8-4:30 PM MST

     

    After training: Between Monday-Sunday 6:00 am-8:00 pm (8 hour shifts, need to be flex on the shift and OK working weekends)

     

    40 hour work week/ 5 days

    *Rotating holidays

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    • Active PTCB, CPhT, or state board licenses

    • 0–5+ years of experience as a licensed Pharmacy Technician

    • Proficiency in MS Word, Excel, Outlook

    • Experience with PA systems (e.g., MedAccess, CoverMyMeds, RightFax)

    • Ability to initiate and process PA requests

    • Familiarity with formulary guidelines and drug indication verification

    • Experience handling inbound/outbound calls with providers and patients

    • Ability to communicate PA status and clarify insurance requirements

    • Skilled in documenting communications and ensuring HIPAA compliance

    • Comfortable working in call center or remote environments

    • Able to collaborate with pharmacists and clinical teams

    • Capable of supporting high-volume call periods - Previous experience working from home

     

    - Previous experience working for a PBM pharmacy

     

    -Previous experience taking inbound calls