"Alerted.org

Job Description

Monday- Thursday (On-site) Friday (Hyrbid)

• Daily communication with outsourced team in Rivervale, NJ to assist and resolve daily issues and escalations

• Handle internal/external escalations from Service Partners, Field Ops & AR team

• Review requested labor rate with contract and upload the new rates into the system

• Assisting in auditing of warranty claims before closing

• Compile and manage large amount of data from the system

• Prepare Ad Hoc reports related to warranty trends, cost, etc.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Bachelor’s degree required

• Good communication skills

• Advanced skills in MS Office (heavy use of excel)