"Alerted.org

All the benefits and perks you need for you and your family:

Paid Days Off from Day One

Student Loan Repayment Program

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.

**Schedule:** Full Time

**Shift** : Days

**Location:** 40100 US-27, Davenport, FL 33837

**The community you'll be caring for:** AdventHealth Heart of Florida

AdventHealth Heart of Florida is a licensed 193-bed acute care hospital, coupled with outpatient services including imaging, rehab, lab and wound care, that has been serving the community for over 50 years.

As a part of the AdventHealth network patients will have greater access to a wide range of innovative therapies, new research, leading-edge technology and an extensive team of medical specialists.

High-quality care that has been recognized by the Joint Commission, the American Heart Association and the American Diabetes Association.

Located in Davenport, FL., which is close to major destinations, like Busch Gardens, Legoland, and Walt Disney World, without being located in the central hub of tourism.

The role you'll contribute:

The frontline Specialist is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized Consumer Experience Center (CxC). This role is pivotal in providing exceptional customer service, striving to anticipate and meet the needs of consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The Specialist reports to the department Supervisor or Manager and is required to maintain a working knowledge of service offerings, service workflows, and contact center technologies necessary to perform all job functions. Additionally, this position may involve providing concierge-level service to patients, helping them navigate the healthcare system effectively. The role is inherently cross-functional, requiring collaboration with technology, design, operations, analytics, and executive teams to develop and bring solutions to market, including summarizing research and reporting on data-driven insights. The Specialist is expected to be well-versed in various skills and maintain knowledge of care across multiple regions, particularly in specialized areas such as Sports Med & Rehab, contributing to the overall consumer experience by researching, developing, and influencing product solutions and key consumer efforts based on team strategy and vision.

The value you'll bring to the team:

Resolves consumer inquiries accurately and promptly.

Adheres to established workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations.

Assesses supported department schedules to maximize utilization of resources and avoid scheduling conflicts.

Initiates insurance eligibility at the time of scheduling to ensure timely authorization procurement for reimbursement.

Maintains current and thorough knowledge of all educational materials necessary to perform department services.

Qualifications

The expertise and experiences you'll need to succeed:

High School Grad or Equiv

1 years of Work Experience

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

**Category:** Patient Experience

**Organization:** AdventHealth Heart of Florida

**Schedule:** Full-time

**Shift:** 1 - Day

**Req ID:** 25039771

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.