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Customer Service Representative - BOSS Snowplow

Who Are We?

BOSS Snowplow, located in Iron Mountain, Michigan is a division of The Toro Company. BOSS is a leader in the snow and ice management business with a growing lineup of plows for trucks, UTVs and ATVs, salt and sand spreaders, and box plows built for the snow and ice management professional, as well as the homeowner. With a focus on uncompromising quality and high-level craftsmanship, BOSS has grown to be a leader in the sale of truck plows.

Your Opportunity:

The Customer Service Representative is responsible for end customer centric engagement involving basic product sales and support interactions via all communication channels including social, chat, phone, e-mail and others in a fast-paced environment. Ensures basic consumer questions and concerns are completely resolved at the earliest possible level of intervention and engagement.

Sponsorship:

+ VISA sponsorship is unavailable at this time.

Work Location:

+ This opportunity is based out of Iron Mountain, MI , at BOSS headquarters, and is 5 days on-site.

+ Other job locations, hybrid, and/or fully remote is not available at this time.

What Will You Do?

In order to grow and build a successful career with The Toro Company, you will be responsible for:

+ Promptly answer and resolve basic end user sales questions related to all BOSS products via phone, chat, social, and email.

+ Escalate more advanced calls to customer care team to provide the best customer experience.

+ Log calls as necessary in CRM to facilitate tracking and trend identification.

+ Provide feedback to customer care team and marketing related to public relations to manage, respond and engage to consumer posts and ratings that protect the company brand.

+ Report any website or service information that requires update or revision.

+ Provide input to and support the development of customer information documentation.

+ Coordinate efforts with team members to ensure phone coverage and consistency of service to internal teams and contact center agents.

+ Provides accurate and timely responses, leading to resolution and ensures avoidance of public relations or social media exposure that would negatively impact brand/company image.

+ Consistently engaged in process improvement and driving operational efficiency and productivity.

What Do You Need?

To be considered for this role, an individual should meet the following minimal requirements:

+ Customer service/support experience particularly in a high-volume customer contact environment is desirable.

+ Demonstrated strong verbal and written communication skills including professional phone presence and friendly service-orientated personality.

+ Ability to flex schedule to meet demands of business between 7am – 4pm CST

+ Basic computer skills are required including accurate spelling and keyboarding skills.

+ Demonstrated ability to work independently and be productive in a fast-paced environment, handling escalated consumer contacts in a courteous and professional manner.

+ Self-starter with the ability to learn new information quickly.

Other Job-Related Components?

+ May work with sales, marketing, and technical support to provide accurate and timely support to end users.

What Do You Need?

To be considered for this role, an individual should meet the following minimal requirements:

+ Completed High School/GED required.

+ Demonstrated s trong verbal and written communication skills including professional phone presence and friendly service orientated personality.

+ Ability to flex schedule to meet demands of business between 7am – 4pm CST

+ Basic computer skills are required including accurate spelling and keyboarding skills.

+ Demonstrated ability to work independently and be productive in a fast-paced environment, handling escalated consumer contacts in a courteous and professional manner.

+ Self-starter with ability to learn new information quickly.

Preferred:

+ Advaned education beyond High School/GED preferred.

+ Customer service/support experience particularly in a high-volume customer contact environment is desirable.

What Can We Give You?

At BOSS Snowplow, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top tier medical/dental/vision plan, 401k, and many other great benefits – BOSS Snowplow offers employees at our Iron Mountain location, MI a variety of perks, including:

+ Dress for your day - We know you're more productive when you're comfortable, which is why employees are encouraged to take advantage of our casual, office-plant blended environment.

+ Wellness - In addition to physical wellbeing, TTC offers a variety of mental health, financial health, and other types of resources to every full-time employee.

+ Growth Opportunities – TTC prides itself on giving our employees the chance to grow their careers. Tuition reimbursement, opportunities to move into new areas of interest, and promotion opportunities are a few examples.

+ Competitive Salary – A reasonable pay range for this role is $18.39 - $21.00. The pay range takes into account skills, experience, education, and location. It is not common to be hired at or near the top of the range; compensation decisions are dependent on the facts and circumstances of each case. Cash compensation is one piece of our competitive total rewards package. If you need to, you can access your pay early with the One@Work app, formerly the Even app.

At The Toro Company, we are committed to fostering a secure and trustworthy recruitment process for our applicants. Recruitment fraud is a potential threat to job seekers, so please be aware that throughout our recruitment process, you’ll never be required to pay any fees or disclose personal financial details when applying to TTC opportunities.

We are proud to be an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex (including pregnancy and related needs and conditions, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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