"Alerted.org

Summary The official title of this position is Health Aid. The employee will serve as the initial contact for patients arriving at the San Juan VA Medical Center and will provide patient assistance in outpatient areas of the San Juan VA Medical Center, in San Juan, PR. Responsibilities ***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** MAJOR DUTIES: Assists patients arriving or leaving the Medical Center, helping them get in and out of their vehicles, loading and unloading patient wheelchairs when necessary, and guiding/escorting them to the appropriate designated clinic. Provides information and assists them in returning to their cars. This service requires the opening and closing of patients' wheelchairs, taking them in or out of the car's trunk or back seat, as well as making available other equipment the patient may use, such as walkers, etc. Transports patients via wheelchair to designated areas in the hospital and other areas mentioned above. May have to transport items such as lab specimens, reports, prosthetic items that belong to patient being transported, etc. Maintains equipment clean (wheelchairs) and in designated areas. Guides ambulatory patients and/or visitors to hospital's clinics, administration offices, programs, or activities. Conducts daily rounds to look for wheelchairs throughout the clinics, parking lot, and the Emergency Room, among other areas of the facility. Helps at the main information desk as a greeter assisting our Veteran population, their families, and visitors. Uses VISTA to verify appointments for patients. Assist patients in making ground transportation arrangements by contacting VA shuttle, taxi services, etc. Orients patients on the availability of the shuttle services. Performs other related duties as assigned. Work Schedule: Other - 7:00AM to 3:30PM; 7:30AM to 4PM; or 8:00AM to 4:30PM. Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not Approved Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications LANGUAGE PROFICIENCY: This position requires the ability to communicate proficiently, orally and in writing, in English and Spanish. IN ADDITION TO THE LANGUAGE PROFICIENCY, YOU MUST ALSO POSSESS THE FOLLOWING EXPERIENCE OR EDUCATION TO QUALIFY FOR THIS POSITION: Six months of General Experience: (l) Any type of work that demonstrates the applicant's ability to perform the work of the position, or (2) experience that provided a familiarity with the subject matter or processes of the broad subject area of the occupation. OR Education: Successful completion of one year of study that included study in medical, health, or related fields. (Transcript required and must be received by the closing date of the announcement.) OR An equivalent combination of experience and education (i.e., 3 months of general experience and 6 months of education) as described above. (Transcript required and must be received by the closing date of the announcement.) You will be rated on the following Competencies as part of the assessment questionnaire for this position: Agility Computer Skills Customer Service (Clerical/Technical) Infection Control Veteran and Customer Focus IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The position requires long periods of standing and walking, bending, stretching, and pushing on a recurrent basis. It also requires visual and auditory acuity at a level to enable the incumbent to perform his/her duties. The incumbent must keep his/her uniform clean and neat in appearance and must report to duty promptly as scheduled. When working at the main information desk the position requires sitting for at least two hours. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office (ed.gov). Additional Information Note: Per "Executive Order 14251: Exclusions from Federal Labor-Management Relations Programs", this position is no longer eligible for bargaining unit participation. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.