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Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Relationship Manager, Credit Union

At Fiserv, we help financial institutions deliver trusted, innovative money movement and banking experiences. As a Relationship Manager serving our largest credit union clients, you will be the primary point of accountability for executive relationships, growth, and retention. You will connect client strategies with Fiserv’s solutions to drive measurable outcomes in revenue expansion, product adoption, and client satisfaction.

What you’ll do:

+ Own executive relationships with key decision-makers at major credit unions to expand product adoption and maximize retention.

+ Build and execute multi-year account plans that align client objectives with Fiserv solution roadmaps and cross-business unit collaboration.

+ Identify growth opportunities; develop and present proposals that articulate value, ROI, and competitive differentiation.

+ Lead renewals and expansions, negotiate pricing and terms, and ensure timely contract execution.

+ Monitor client health through governance routines and EBRs; drive action plans addressing issues, SLAs, and receivables.

+ Champion client participation in Fiserv events and advisory forums to strengthen partnership and insight sharing.

+ Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you’ll need to have:

+ 10+ years of enterprise account management and solution selling to credit unions or large financial institutions.

+ 8+ years of strategic account planning, including development and execution of multi-year account plans across business units.

+ 8+ years negotiating and closing complex multi-million-dollar SaaS/licensing and services agreements with C-level stakeholders.

+ 8+ years working with core banking and digital banking platforms, card issuing/acquiring, and real-time payments (ACH, RTP, FedNow), including API/SSO integration models.

+ 6+ years creating RFP/RFI responses and formal proposals, including TCO/ROI modeling.

+ 6+ years using Salesforce Sales Cloud for pipeline management, forecasting, and executive reporting.

+ 6+ years applying financial services standards and controls relevant to solution sales (e.g., FFIEC guidance, PCI DSS, NACHA Operating Rules).

+ 6+ years of equivalent combination of educational background, related experience, and/or military experience

Experience that would be great to have:

+ Growing wallet share via cross-sell of digital banking, card services, and EMV initiatives within enterprise accounts.

+ Executive-level presentation experience for QBRs/EBRs and industry conferences.

+ Pricing and contract structuring expertise, including MSAs, SLAs, and SOWs.

+ Leading cross-functional pursuit teams (Legal, Finance, Product, Delivery) on complex deals.

+ Advanced Excel financial modeling and PowerPoint development for board-level materials.

Travel:

+ Approximately 50% travel off-site or to other office locations is expected.

Sponsorship:

+ **You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.**

Benefits at Fiserv:

+ Fuel Your Life program to support physical, financial, social, and emotional well-being

+ Paid holidays and generous time away policies

+ No-cost mental health support through Employee Assistance Programs

+ Living Proof program to recognize your peers’ extra effort with points used for rewards

+ Eight Employee Resource Groups to foster a collaborative culture

+ Unparalleled professional growth with training, development, and internal mobility opportunities

+ Retirement planning and discounted shares with the Employee Stock Purchase Plan

+ Medical, dental, vision, life, and disability insurance options available day one

+ Tuition assistance and reimbursement program

+ Paid parental, caregiver, and military leave

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

_Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate._

Thank you for considering employment with Fiserv. Please:

+ Apply using your legal name

+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected] . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.