• Medical Receptionist Assistant Manager

    Pulse MD Urgent Care (Wappingers Falls, NY)


    Pulse-MD Urgent Care with six office located in the Hudson Valley is looking for an experienced Medical Receptionist Assistant Manager

     

    Pulse-MD Urgent Care is a leading healthcare provider committed to delivering high-quality, compassionate medical services in our community. With a focus on patient care, we offer a wide range of urgent care services and prioritize patient convenience and satisfaction. Our team is dedicated to creating a supportive and efficient workplace for our staff while ensuring the health and well-being of our patients.

    KEY RESPONSIBILITIES

    - Assist in managing day-to-day operations of the reception area to ensure efficient patient flow.

     

    - Supervise and train front desk staff on best practices and customer service standards.

     

    - Handle patient inquiries, scheduling, and registration processes with professionalism.

     

    - Oversee insurance verification and billing processes for accuracy and compliance.

     

    - Maintain a clean and organized reception area, ensuring a welcoming environment for patients.

    REQUIRED SKILLS

    - Previous experience in a medical reception role, preferably in a supervisory position.

     

    - Strong communication and interpersonal skills to effectively interact with patients and staff.

     

    - Proficient in medical software and electronic health records (EHR).

     

    - Ability to multitask and prioritize in a fast-paced environment.

     

    - Detail-oriented with a strong understanding of medical terminology and insurance processes.

    PROFESSIONAL RESPONSIBILITY STANDARDS

    + Adhere to professional expectations as outlined in the employee handbook.

    + Demonstrate flexibility in relation to work schedule.

    + Participate in department and company-sponsored meetings and events.

    WORKING SCHEDULE

    + Expected to work some weekends and holidays.

    + Minimum high school degree or equivalent.

    + Current First Aid/BLS Certifications.

    + Previous Urgent Care work experience is highly desirable.

    + Ability to multi-task in a fast-paced environment.

    + Ability to apply written instructions and standardized work practices.

    + Ability to establish and maintain effective relationships with staff, patients, and families.

    + Willingness to take responsibility for actions; act positively upon feedback from others.

    + Able to withstand physical & mental demands: standing, walking, stooping, bending. Requires ability to move equipment and transfer patients. Occasional stress in working with tense patients.

    + Basic computer knowledge.

     

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