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The Team You Will Join

Global Resilience is a function within MetLife’s Global Technology and Operations, embedded in the Global Business Solutions team. It works closely alongside partners such as Cyber Security, Corporate Security, and other risk management teams.

The Opportunity

The AVP, Head of Operational Resilience is responsible for the continuous maturation of MetLife’s operational resilience capability, enterprise wide. This role will oversee MetLife’s ability to systematically assess the impact of potential disruptive events affecting the availability of critical business services, identifying workarounds, and programmatically developing, managing, and testing plans across the enterprise. The role is embedded in MetLife’s wider resilience framework integrating seamlessly with defined resilience disciplines to ensure unified identification, preparation, response, and recovery from disruptive events.

Success in this role means driving strategic and operational improvements aligned with the Global Resilience Strategy, embedding MetLife’s Critical Business Services Framework, and connecting the program with other resilience capabilities such as Crisis Management, Technology Resilience, and Third-Party Resilience. Close alignment with external partners including Operational Risk Management, Cyber Security, Global Security, Procurement, and Vendor Management is essential. You’ll work collaboratively with Senior Leaders from Global Technology and Operations, Chiefs of Staff of Executive Leaders, Heads of Lines of Business, Market General Managers, and Regional and Global Heads of Corporate Functions in an environment that values every contribution and perspective.

How You’ll Help Us Build a Confident Future (Key Responsibilities)

* Lead as the central point of contact for Operational Resilience globally.

* Create strategic and operational improvements aligned with the Global Resilience Strategy to strengthen risk-focused continuity analysis, planning, testing, and ongoing enhancement.

* Oversee the integration of MetLife’s Critical Business Services Framework into Business Continuity program delivery.

* Manage seamless collaboration with resilience and risk partners.

* Develop data-driven approaches to optimize business continuity integration during incident response.

* Coordinate the advancement of key risk indicators to drive focused risk reduction and increase resilience across the enterprise.

What You Need to Succeed (Required Qualifications)

* 10+ years demonstrated experience in Operational Resilience, Business Continuity

* Strong program management skills/capabilities and ability to multi-task/prioritize

* Excellent interpersonal skills and strong ability to build relationships, including fostering a collaborative, positive work environment with stakeholders and peers

* Confident and experienced with stakeholder management, especially with senior-level engagement

What Can Give You an Edge (Additional Skills)

* Knowledge of and experience with BCM platforms and tools (e.g., ServiceNow, FusionRM, Archer)

* Directed or oversaw other resilience disciplines in the past, such as Disaster Recovery, Crisis Management or 3rd Party Resilience

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.