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The Team You Will Join

The National Accounts Service organization and its Client Service Consultants are responsible for providing consultative service to our clients as their day-to-day single point of contact, while also being an integral part of helping our Sales team achieve our growth objectives.

The Opportunity

* Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.

* Provides exceptional customer service to support ongoing customer delivery and client satisfaction.

* Leads and participates in both customer- and internal-facing presentations and meetings.

* Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.

* Participates in client account audits and strategic planning process.

* Partners with Financial team in completion of client reports; analyzing results and identifying trends.

* Leads and coordinates implementation of the addition of MetLife products on a basis.

* Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems.

* Maintains awareness and knowledge of MetLife’s and competitors’ products and trends.

* Perform other related duties as assigned or required.

What You Need to Succeed (Qualifications)

Required:

* 3-5+ years of relevant experience

* Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint)

* Excellent organizational, interpersonal, and communication skills, both written and verbal.

* Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.

* Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible

* Ability to balance client expectations with MetLife capabilities

* Self-motivated to learn more about the business and is proactive in personal development

Preferred:

* Knowledge of Group Benefits core products including Life, Disability, and/or Dental

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.