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Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

Performs general office support functions and other tasks as directed, according to established processes, policies and schedules.

Responsibilities:

1. Greeting and routing internal and external customers by phone and in person. Assists with general inquiries from internal and external customers. Directs customers/patients as needed. May serve as first level for customer complaints.

2. Matching records against source documents to verify completeness and accuracy correcting typographical and other basic errors.

3. Performs basic scheduling of staff, facilities and/or patients. May collect insurance cards and make copies/inputs data in system. May collect any necessary copays.

4. Performs routine office duties including filing, faxing, and sorting/distributing mail. Performs routine clerical and typing tasks involved in processing form letters, requisitions, memoranda, reports and other office documents. Utilizing all software necessary to perform basic tasks for departments.

5. Preparing and maintaining routine office records. Entering data, resolving minor discrepancies by contacting appropriate personnel. Refers more complex issues to supervisor.

Other Information

Other information:

Education Requirements:

• High School diploma or GED

Licensure/Certification Requirements:

• No licensure or certification required.

Professional Experience Requirements:

• Years of experience is not required

Knowledge/Skills/and Abilities Requirements:

• Customer Focus makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise understands the technical aspects of one's job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate. Coachability Receptive to feedback, willing to learn and embraces continuous improvement

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: Patient Access Triangle West

Work Type: Per Diem

Standard Hours Per Week: 8.00

Salary Range: $15.40 - $21.95 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Weekend

Location of Job: US:NC:Lenoir

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.