• Front Desk Agent

    Omni Hotels (Bedford, PA)


    Location

     

    Omni Bedford Springs Resort & Spa

     

    Join our award-winning team of associates at the luxurious and exquisite Omni Bedford Springs Resort & Spa. More than just a sought-after destination for travelers worldwide, the Omni Bedford Springs Resort & Spa flawlessly combines a rich history and historic charm with all of the modern conveniences one would expect from a four-diamond hotel property. The Omni Bedford Springs Resort & Spa offers unparalleled service and amenities to thousands of travelers each year.Our Omni Bedford Springs Resort & Spa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Bedford Springs Resort & Spa may be your perfect match.

    Job Description

    TheFront Desk Agentis responsible for providing friendly, efficient registration, guest settlement and information to all guests, fellow associates and property visitors.

    Responsibilities

    + Checking guests in and out; ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established

    + Promoting and selling special hotel programs; must be knowledgeable of ongoing discounts, packages and promotions as well as any rules, restrictions and/or routing

    + Interacting with resort staff in a professional manner; assisting other departments when needed and able

    + Knowledge of all emergency procedures and resort policies

    + Maintaining a house bank, including a daily count and safekeeping at all times

    + Communicating all pertinent information to the Front Office management team and other associates

    + Following set procedures on posting, charges, cashing checks, safe deposits, refunds, gift cards, credit card authorizations and charges

    + Solicitation of guest feedback and empathetic and appropriate response/resolution to guest issues and complaints

    Qualifications

    + High School graduate or equivalent

    + Two years experience in a customer service industry

    + Excellent oral and communication skills

    + Computer proficiency

    + Pleasant telephone and in-person demeanor

     

    Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected] .

     

    Job LocationsUS-PA-Bedford

     

    Posted Date2 days ago(10/10/2025 4:52 PM)

     

    Requisition ID 2025-128398

     

    # of Openings 1

     

    Category (Portal Searching) Front Office Operations