"Alerted.org

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

TPA & Payer Solutions is seeking an experienced **Sr. Analyst, Application Support** to support critical functions across four lines of business: **Meritain** , **American Health Holdings** , **Network Account Business** , and **First Health** . The ideal candidate will drive operational efficiency, ensure effective incident resolution, and support problem and change management strategies to promote the growth and stability of TPA & Payer Solutions.

Key Responsibilities

Asset Management

+ Maintain accurate inventory of IT assets using automated tools.

+ Ensure compliance with licensing and regulatory requirements.

+ Support asset optimization strategies to reduce costs and maximize ROI.

Incident Management

+ Follow procedures for identifying, logging, and resolving incidents.

+ Communicate effectively with stakeholders during incidents.

+ Analyze incident data to identify trends and recommend improvements.

Problem Management

+ Participate in root cause analysis for major incidents.

+ Identify potential problems through trend analysis and system monitoring.

+ Maintain a knowledge base of known errors and workarounds.

Change Management

+ Follow formal change control processes including risk and impact assessments.

+ Assist in communicating planned changes and conducting post-implementation reviews.

+ Ensure thorough documentation of all changes.

Business Continuity & Disaster Recovery

+ Support risk assessments and prioritize critical business processes.

+ Help implement and monitor backup and recovery procedures.

+ Participate in testing and documentation of continuity and recovery plans.

Required Qualifications

+ **Minimum 5 years of experience** in IT operations, with demonstrated expertise in:

+ Asset lifecycle management

+ Incident and problem resolution

+ Change control processes

+ Business continuity and disaster recovery planning

+ Strong understanding of **IT service management (ITSM)** principles and practices.

+ Proficiency with **ITSM platforms** such as ServiceNow

+ Experience conducting **root cause analysis** and implementing preventive measures.

+ Familiarity with **compliance frameworks** (e.g., HIPAA, SOC 2) and regulatory requirements.

+ Ability to manage **multiple projects and priorities** in a dynamic, fast-paced environment.

+ Excellent **written and verbal communication** skills, with the ability to convey technical concepts to non-technical stakeholders.

+ Strong **analytical and problem-solving** abilities.

+ Proven track record of **collaborating across departments** and business units.

Preferred Qualifications

+ **ITIL v4 Foundation certification** or higher.

+ Experience in **healthcare IT** , payer systems, or third-party administrator (TPA) environments.

+ Familiarity with **enterprise asset management tools** and reporting dashboards.

+ Knowledge of **risk assessment methodologies** and disaster recovery testing protocols.

+ Experience with **process improvement frameworks** such as Lean, Six Sigma, or Agile.

+ Leadership experience in mentoring junior staff or leading cross-functional initiatives.

Education

+ **Bachelor’s degree** in Information Technology, Computer Science, Engineering, or a related field.

+ Equivalent experience or technical certifications may be considered in lieu of a degree.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .

+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 10/18/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.