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Call Center/Customer Service

**Inside Customer Service Representative A** Miami, FL Posted: 10/12/2025

Job Description

Job ID#:

213413

Job Category:

Call Center/Customer Service

Position Type:

Associate - W2

Duration:

52

Shift:

1

PDS Defense, Inc. is seeking a Inside Customer Service Representative A, in Miami, FL. Job ID#213413

Job Description:

seeking a Customer Support Specialist to join our Miami Florida Campus. With over 15,000 customers and visitors per year, we are looking to expand our team. You will serve as the initial point of contact for the Miami Campus, checking in and verifying documentation, and or training, for guests from around the world. The campus handles flight training and maintenance programs for customers from multiple airlines.

This position is expected to be 100% onsite.

Position responsibilities:

*Responding to visitor/customer queries and needs

*Ensure TSA verification and requirements are met

*Ensures all audit requirements are in compliance

*Verifying training rosters

*Handling urgent schedule/training adjustments

*Leading VIP & regulatory authority visits to the campus from around the world

*Set up classrooms and review schedules

*Send schedules to customers and upload student information

Basic Qualifications (Required Skill/Experience):

*3+ years of experience in customer support services and document compliance related fields

*3+ years of experience working in a multi-functional team environment

*Experience in data analysis

*Proficiency with the Microsoft Office tool suite (Excel, Word, PowerPoint)

Preferred Qualifications (Desired Skills/Experience):

*Experience working in a fast-paced and deadline-driven environment

*Experience implementing process and/or strategy improvements and an applied understanding of Lean practices

*Experience in a role requiring strategic planning

*Interpersonal skills, teamwork, and customer focus are essential to be successful in the role.

Typical Education & Experience:

Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 1 or more years' related work

experience or an equivalent combination of education and experience (e.g. vocational school/Associate).

Day to day:

- Will be sorting through student case records and TSA compliance, physically sitting at the front desk -complete customer facing role.

- This person will work regulatory items with customers,

Must Haves:

- Customer or client facing background

- Excel and Microsoft office

- organized, attention to detail

- Compliance or regulatory background (does not need to be TSA, FAA, or aviation background, last resource was from a medical regulatory background and was great)

Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Job Requirements

Minimum Security Clearance:

No Clearance

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit **http://www.tadpgs.com/candidate-privacy/** or **https://pdsdefense.com/candidate-privacy/**

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled