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BARC CUSTOMER SERVICE REPRESENTATIVE III (Adoptions Coordinator)

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BARC CUSTOMER SERVICE REPRESENTATIVE III (Adoptions Coordinator)

Salary

$22.04 - $26.65 Hourly

Location

2700 Evella

Job Type

Full Time

Job Number

37361

Department

Administration and Regulatory Affairs

Opening Date

10/13/2025

Closing Date

10/20/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED

Job Classification: BARC CUSTOMER SERVICE REPRESENTATIVE III (Adoptions Coordinator)

Posting Number: 37361

Department: Administration & Regulatory Affairs Department

Division: BARC

Section: Adoptions

Reporting Location:2700 Evella

Workdays & Hours: Sun - Thurs 9am – 6pm*Subject to Change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

The Adoption Coordinator supports BARC’s mission by facilitating animal adoptions, coordinating offsite adoption events, engaging with the public, and supporting outreach and social media efforts that promote responsible pet ownership. This position is responsible for developing and coordinating adoption and outreach activities that promote BARC shelter and foster pets, manages event partners and vendors, manages event supply inventory, and provides customer service and counseling to potential adopters and fosters based on each animal’s needs and behavior. The Adoption Coordinator also assists BARC’s rescue, foster, education and transport teams as needed. BARC is looking for one applicant that possesses the following qualities:

+ Has animal handling and event planning experience.

+ Committed to customer satisfaction, both internal and external, with a highly developed sense of integrity and judgement.

+ Highly social and communicates clearly and professionally, both verbally and in writing.

+ Has great listening skills.

+ Is detail and process oriented.

+ Has strong organizational ability.

+ Committed to excellence.

+ Exhibits team player mentality.

RESPONSIBILITIES:

+ Coordinate and manage on/offsite adoption events for shelter and foster pets.

+ Counsel adopters based on pet’s temperament and behavior or previous adoption history.

+ Maintain BARC’s event and promotion Outlook calendar.

+ Distribute marketing materials.

+ Provide upcoming event/promotion information during marketing meetings.

+ Respond promptly to adopter/event inquiries via phone, email or in person.

+ Uphold BARC policies and demonstrate professionalism and integrity.

+ Provide support to other outreach areas or special projects as assigned.

+ Develop, schedule, and publish engaging social media content on Facebook and Instagram, as requested.

WORKING CONDITIONS

This position is physically comfortable most of the time with occasional periods of standing, stooping, bending, and/or light lifting of materials up to 40 pounds, reaching overhead at times, swift walking, and work in indoor/outdoor weather conditions. May experience minor discomfort due to heat, animal odors and noise.

MINIMUM REQUIREMENTS

EDUCATION

Requires a high school diploma or a GED

EXPERIENCE

Three years of administrative or customer service-related experience are required.

LICENSE

None

PREFERENCES

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

Preference will be given to candidates with experience in animal welfare, event coordination, and customer service. Bilingual (English/Spanish) skills are highly desirable. Basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc.

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED

None, however, the department may administer, and the applicant must successfully complete a skills-assessment relevant to job description.

SAFETY IMPACT POSITION YES

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 16

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832-393-0450).

If you need special services or accommodations, call (832/393-0450). (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employment

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

+ Medical

+ Dental

+ Vision

+ Wellness

+ Supplemental Insurance

+ Life insurance

+ Long-term disability

+ Retirement pension

+ 457 deferred compensation plan

+ Employee Assistance Program

+ 10 days of vacation each year

+ 11 city holidays, plus one floating holiday

+ Compensable Sick Leave

+ Personal Leave

+ Flexible schedules

+ Hybrid-Telework for eligible positions

+ Professional development opportunities

+ Transportation/parking plan

+ Section 125 pretax deductions

+ Dependent Care Reimbursement Plan

+ Paid Prenatal, Parental and Infant Wellness Leaves

+ Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

+ Yes

+ No

02

Please select the scenario that best describes your education.

+ High School / GED

+ Associate's Degree

+ Bachelor's Degree or Higher

+ None of the above

03

Please select the scenario which best describes your administrative / customer service experience.

+ Less than 3 years' experience

+ 3 years, but less than 4 years' experience

+ 4 years, but less than 5 years' experience

+ More than 5 years' experience

+ None of the above

04

Which of the following verifiable customer service interactions do you have the most experience? (check all that apply)

+ Over the Phone

+ Face-to-Face

+ Email

+ Online Chat Assistance

+ None of the above

05

How many years of verifiable experience do you have working in an environment requiring regular animal interactions?

+ Less than 1 year of experience

+ 1 year, but less than 2 years' experience

+ 2 years, but less than 3 years' experience

+ 3 years, but less than 4 years' experience

+ 4 years, but less than 5 years' experience

+ More than 5 years' experience

+ None of the above

06

Please indicate languages, other than English, in which you are fluent (reading, writing, and/or speaking). Check all that apply

+ Spanish

+ German

+ French

+ Vietnamese

+ Other

+ I am not bilingual

07

Are you able to work weekends?

+ Yes

+ No

08

Are you currently a BARC employee?

+ Yes

+ No

09

Which of the following programs do you have verifiable experience? (Check all that apply apply)

+ Outlook

+ Excel

+ Word

+ Canva

+ None of the above

Required Question