• Phone and Email Assistant

    University Of Vermont (Burlington, VT)


    Position Details

    Advertising/Posting Title Phone and Email Assistant

    Posting Summary

    Answer incoming phone calls and e-mail correspondence for the Admissions Office. Provide clear, accurate information about all aspects of UVM’s undergraduate programs and activities. Perform related data entry with supervision from designated supervisor. Make campus visit reservations. Respond directly to standard inquiries; work with team members to compose such responses and route more complex questions to a counselor or appropriate University office. Serve as back-up for mail room coordinator. Conduct informational sessions for and communicate regularly with prospective students and parents. Perform other duties as assigned.

    Minimum Qualifications (or equivalent combination of education and experience)

    Associate’s degree and one to three years of related experience required. Working knowledge of software applications used to support office functions, and familiarity with Internet resources required. Effective communication skill, both oral and written, required. Effective organizational skills required.

    Desirable Qualifications

    Anticipated Pay Range $21.66-$23.57 per hour

     

    Other Information

     

    Special Conditions Bargaining unit position, External candidates must complete a 4-month probationary period, A probationary period may be required, This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy, Background Check required for this position

     

    FLSA Non-Exempt

     

    Union Position Yes, UVMSU

     

    Posting Details

     

    Position will be posted for a minimum of one week, after which it is subject to removal without notice.

     

    Job Location Burlington, Vermont, United States

     

    Job Open Date 10/13/2025

     

    Job Close Date (Jobs close at 11:59 PM EST.)

     

    Open Until Filled Yes

    Our Common Ground Statement

    The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground: Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM’s mission and advancing Our Common Ground values through the execution of their job duties.

    Position Information

    Position Title Admissions & Enrollment OC2 N

     

    Posting Number S5782PO

     

    Department Admissions/30200

     

    Position Number 002508

     

    Percent of Full-Time 1.00

     

    Standard Hours at 1.0 FTE 37.5

     

    Term (months per year) 12

     

    Supplemental Questions

     

    Required fields are indicated with an asterisk (*).

     

    + * How did you hear about this employment opportunity?

    + Chronicle of Higher Education

    + HigherEdJobs

    + Inside Higher Ed

    + LinkedIn

    + Seven Days

    + UVM Employee (Please specify below)

    + UVM Employment Web Site

    + Vermont JobLink (Department of Labor)

    + Other (Please specify below)

    + * Please specify here where applicable. Enter "NA" if not applicable.

     

    (Open Ended Question)

     

    Documents Needed to Apply

    Required Documents

    + Resume

    + Cover Letter/Letter of Application

     

    Optional Documents