"Alerted.org

*_SUMMARY:_*

We are currently seeking a **HIM Operations Coordinator**to join our HIM Operations team. This full-time role will primarily work hybrid (Days andon call occasionally).

*Purpose of this position:*Provides the HIM Operations department leaders and staff with the necessary coordination, guidance, qualitative analysis, and administrative support to ensure compliance with regulatory requirements. Works under minimal supervision and at a level that uses considerable independent judgement, discretion, administrative skills, and the ability to prioritize multiple requests/initiatives

*_RESPONSIBILITIES:_*

* Assists in planning and monitoring daily operations and ensures adequate coverage of HIM Operations tasks

* Works with Manager and/or Supervisor to develop workflows and contingency plans for each function of the department to assure timely and accurate completion of work

* Continually monitors and evaluates workflows and output, apprising Manager and/or Supervisor of any need for systems adjustment, updates and/or improvement when necessary

* Verifies the quality of the scanning and indexing of documents and other work as needed

* May recommend the implementation of HIM policies and procedures, assists in their development, and evaluates and modifies existing procedures to increase department efficiency

* Provides/performs departmental administrative duties to support HIM Operations leadership and staff, including screening/triaging telephone calls, maintaining calendars, handling incoming mail, maintaining department tidiness and organization, and planning/coordinating special events within the department

* Performs customer service duties and greets internal and external customers by phone, email, and in person in a professional and friendly manner, projecting a positive image

* Actively listens to patient/customer concerns, complaints, issues, and grievances to achieve satisfactory response/resolution at point of contact

* Coordinates and ensures timely and accurate completion of all Medical Record Amendment requests, Accounting of

* Disclosures requests, Release Restriction requests, Potential Identity Theft complaints, and MyChart Proxy access requests

* Investigates patient identity issues

* Performs data integrity analysis and chart corrections in accordance with policy and procedures

* Runs, analyzes, and summarizes HIM performance and quality reports for Manager and/or Supervisor

* Maintains the Release of Information Requestor database

* Investigates provider and staff complaints regarding HIM workflows and processes

* Ensures proper inventory of patient charts in formats outside the electronic health record such as paper, microfiche, etc.

* Provides backup coverage for staffing needs in the HIM department on an as-needed basis. In particular this may require after hours coverage for on call assistance

* Assists HIM Manager and/or Supervisor in completing monthly or quarterly audits in regard to quality indicators for the HIM department

* Assists Manager and or Supervisor with providing external reviewers with limited access into the electronic health records for chart review. This includes assigning patient charts utilizing inbasket messaging in Epic

* Prepares and distributes formal correspondence, meeting agendas and minutes, and departmental publications

* Prepares statistical and/or annual reports as requested by state, federal, or other regulatory agencies

* Provides orientation, oversight, and mentoring to HIM Operations staff and trains and/or cross-trains staff in all department functions and workflows on a day-to-day basis

* Functions as a subject matter expert and departmental resource in HIM, serving as a liaison with other departments as needed

* Assists the HIM Operations Manager and/or Supervisor with administrative duties and attends meetings in their absence

* Assists in the coordination of new staff on-boarding, off-boarding, and other matters affecting their employment

* Steps into other HIM staff responsibilities during an absence as needed, including processing requests for medical records for continuing care requests, record retrieval, document imaging, data integrity, and birth certificates

* Coordinates medical record research and external reviews/audits, obtaining network and system access for reviewers, auditors, and others as needed

* Assists in managing the HIM Operations department’s use of space, equipment, and supplies (including cubicles, conference rooms, office supplies and inventory, and office equipment)

* Serves on various committees as assigned in support of HIM Operations

* Ensures compliance with federal, state, and local regulations

* Performs other duties as assigned

*QUALIFICATIONS:*

/*Minimum Qualifications:*/

* Associate's degree in Business, Management, or Health Information Management/Technology

* 3-5 years of progressive office experience in coordinating departmental projects, providing oversight and direction to office staff, and development of department policies and procedures

-OR-

* An approved equivalent combination of education and experience

/*Preferred Qualifications:*/

* Previous work experience in a medical setting, preferably using Epic software

* Familiar with various aspects of Health Information Management

* Registered Health Information Administration Technician (RHIT) or Registered Health Information Administration (RHIA)

/*Knowledge/ Skills/ Abilities:*/

* Ability to work independently and effectively self-motivate with minimum guidance or supervision

* Ability to multi-task and work well in high-stress situations

* Ability to communicate in a professional, clear, succinct, and tactful manner both verbally and in writing

* Must possess strong interpersonal skills and be able to understand directions and respond to inquiries

* Excellent clerical skills including good organizational, priority setting, and time management skills

* Knowledge of personal computer systems and various software, including effective use of all Windows-based applications such as Word, Excel, OneNote, and Power Point

* Demonstrated typing competency 40 WPM

* Knowledge of electronic health records and ancillary systems

* Knowledge of recommended or best practice as it relates to record keeping and health information management

**Title:** *HIM Operations Coordinator*

**Location:** *MN-Minneapolis-Downtown Campus*

**Requisition ID:** *251622*