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Summary/Objective

The Contract Administrator is responsible for managing and administering moderately complex customer contracts, including government and commercial agreements, in support of aerospace manufacturing programs. This mid-level role serves as a key liaison between internal stakeholders and external customers, ensuring contract compliance, risk mitigation, and timely execution of contractual obligations.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Review and proofread work completed by colleagues to ensure accuracy and reduce the potential for errors.

Utilize the ERP system and Customer Support Portal (CRM) to do daily functions.

Assist with financial audits that requires sales documentation.

Demonstrate strong expertise in DFAR/FAR/ITAR compliance and participate in the annual conference to stay current with regulatory updates.

Liaison between the customers you manage and Monogram Aerospace Fasteners.

Review and price large bids for supervisor/management to review to ensure the company meets deadline for bid.

Communicate changes in delivery date and reason for delay in product shipment to customer and negotiate new delivery dates based on collaboration with Production Control.

Conduct a thorough review of customer drawings and specifications as contracts are awarded or renewed.

Collaborate with Quality and/or Engineering departments upon receipt of Notices of Nonconformance to facilitate resolution.

Maintain in-depth knowledge of product offerings, pricing, delivery schedules, and drop-ship procedures as required.

Effectively organize, prioritize, and manage workload to meet deadlines and department objectives.

Lead and participate in meetings with customers and internal teams to discuss issues, updates, and improvements.

Accurately file and scan documentation, ensuring records are maintained in appropriate digital or physical locations.

Possess deep expertise in differentiating between OEMs and authorized distributors to inform strategic sourcing and procurement decisions.

Collaborate with Inside Sales Supervisor or Manager on internal processes of RFQs, sales orders, order confirmations.

Review and analyze customer contracts to verify alignment with contractual obligations.

Maintain and update customer accounts to ensure accurate and current information.

Collaborate with Engineering department and Production planning on new product development.

Address escalated concerns, inquiries, and complaints with urgency and professionalism.

Presenting sales strategies and goals to the teams to ensure alignment throughout the department.

Develop an understanding of sales reports, forecasting, and sales performance metrics.

Collaborate with supervisor to ensure ERP sales procedures (AS9100) and work instructions for customer support portal.

Performs other duties as assigned.

Competencies

Communication Proficiency

Problem Solving/Analysis

Business Acumen

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

The employee is occasionally required to sit, climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position type/Expected Hours of Work

This is a full-time position. Hours of work are generally between 7:00 am – 4:00 pm Monday to Friday. Occasional overtime may be required.

Travel

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

This role is required to be on-site 5 days at the Commerce, CA location.