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We are seeking a strategic and impact-oriented Senior Manager, Creative Agency Management to join part of the Marketing Services team as part of the Global Marketing Engines & Experiences organization.

In this role, you will play a pivotal part in shaping and advancing Microsoft’s agency management practice to drive a Frontier Marketing mindset, developing innovative creative agency models that align with evolving business needs and ensure maximum impact. You will collaborate closely with internal teams and creative agencies to strengthen partnerships, influence operational efficiency, and deliver measurable value.

A key aspect of this role involves understanding the investments we make in creative campaigns via our agency partnerships, as well as evaluating utilization to ensure agency resources are effectively aligned with business priorities, optimizing and learning from Microsoft’s creative executions.  Our team is a diverse, solutions-oriented group focused on driving business outcomes through world-class media strategies, strategic partnerships, and operational excellence. The ideal candidate is passionate about cultivating strong client-agency relationships, fostering innovation, and delivering exceptional results in a dynamic environment.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Strategic Agency Management alignment:

+ Utilizes direction and strategy from stakeholder leadership to build and maintain a high-performing creative agency roster driven by stakeholder needs with our B2B audience, fostering strong relationships with internal teams and external partners, ensuring adaptability to market trends and emerging technologies, including advancements in social-first creative approaches. Leads the definition of the vision and strategy for change, broad and specific impact, and the flow of communication and interaction with the organization to drive change management processes.

+ Provides insight to collect and evaluates success criteria and performance metrics and uses scorecards and dashboards to monitor creative agency health across our portfolio. Understands angecy engagements and derives insights and training that help identify current and future program risks and mitigation plans and opportunities to streamline and optimize agency relationships based on lessons learned via wins and challenges.

Operational Excellence and Execution

+ Evaluates and enhances agency operational touchpoints, integrating data-driven insights into business scorecards and performance metrics to deliver measurable impact. Evangelizes successful outcomes across stakeholder organziation with leadership buy in.

+ Shares best practices across commercial stakeholder and Agency portfolio tp ensure socialization of policies, processes, and ways of working to ensure effecitve and timely outcomes.

Industry and Cross agency strategy and collaboration

+ Develops and implementsstrategies to optimize advertising relationships across Microsoft, with a focus on enhancing creative impact across all channels, especially social and digital platforms.

+ Stays informed on industry shifts and emerging technologies in the creative agency landscape to recommend forward-thinking engagement and commercial models, particularly in the context of social creative innovations, use of AI on tools & platforms and production

Agency Relationship management

+ Oversees agency health assessments, collaborative check-ins, and training programs to ensure compliance and foster growth, innovation, and productive relationships.

Culture

+ Embody and promote Microsoft’s culture and values .

Qualifications

Required/minimum qualifications

+ Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR equivalent experience.

+ 4+ years of experience managing multiple projects and priorities in a fast-paced, dynamic environment.

Additional or preferred qualifications

+ Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field.

+ 8+ years experience in media, marketing, or advertising on the client or agency side.

+ 8+ years experience working across offline paid media channels (e.g., broadcast TV, cinema, print, audio, out of home [OOH]).

+ 8+ years experience working across digital media channels (e.g., pay-per-lead, social, SEM, programmatic buying, addressable TV).

+ 8+ years experience managing projects (e.g., communications, internal stakeholder management timelines, prioritization, road mapping).

+ 8+ years experience paid social experience (e.g., Facebook, Instagram, LinkedIn, Pinterest, Snapchat, Twitch, Twitter, and YouTube).

+ Experience managing global relationships. Client-side experience in advertising management.

+ Analytical and problem-solving skills.

+ Demonstrated ability to analyze and negotiate agency contracts effectively.

Business Program Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until October 23, 2025.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .