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Concierge Supervisor - Variable Shifts - Includes Weekend Hours

Position Summary

At Stony Brook Medicine, The **Concierge Supervisor** oversees daily lobby operations, ensuring smooth visitation processes and a positive patient and visitor experience. This role manages a large team, coordinates with multiple hospital departments to resolve issues, and facilitates events while minimizing disruptions. Responsibilities include scheduling, staff development, system oversight, budget management, and data reporting, all while demonstrating professionalism and ICARE values.

Duties of a Concierge Supervisor may include, but are not limited to, the following:

* Ensure the visitation process runs smoothly and efficiently by maintaining strong communication with Nursing Units, Patient Access, and other hospital departments.

* Proactively problem-solve and de-escalate visitation issues, engaging Security, UPD, ADN, and Care Management when necessary.

* Monitor the flow and needs of patients and visitors in the lobby, working collaboratively with the Patient Experience team to improve operations.

* Engage with families and coordinate with Nursing to establish appropriate visitation plans during extenuating circumstances.

* Manage events that impact lobby operations, such as Honor Walks, press conferences, workshops, and conferences, ensuring minimal disruption to patient and visitor flow.

* Supervise daily operations of Concierge Services staff of over 40 employees, in addition to Extra Service employees and staff providing overtime support from other hospital departments.

* Develop schedules to ensure adequate coverage across all shifts while accommodating time-off requests.

* Conduct annual evaluations and ensure all employees complete mandatory training.

* Attend weekly meetings with the Revenue Cycle Team and Visitor Management Vendor to address concerns and system developments. Monitor daily concerns and work with the Revenue Cycle Team to achieve timely resolutions.

* Manage system downtimes during Visitor Management System upgrades.

* Educate staff house-wide on utilizing PM Conversation to communicate with the Visitor Management System, ensuring the Concierge team is notified of visitor exceptions and restrictions.

* Collaborate with Nursing, Security, and Risk Management to implement visitor restrictions when needed.

* Maintain and manage the department budget.

* Analyze data and prepare reports.

* Consistently demonstrate professionalism, courtesy, and ICARE values in all interactions with patients, visitors, and staff.

Qualifications

Required Qualifications:

+ Bachelor's degree and more than 4 years of experience as a front-line manager providing quality customer service in a high-volume environment or, in lieu of a Bachelor's degree, an Associate's degree with more than 6 years of experience as a front-line manager providing quality customer service in a high-volume environment. **Please Note: Verification of degree (e.g., diploma or official transcript) is required for this role. Upload of documentation must be included with your application for consideration.**

Preferred Qualifications:

+ Bachelor's degree

+ 4 or more years of experience as a front-line manager in a hospital setting

**Special Notes:** Resume/CV should be included with online application

**Posting Overview** **:** This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).

If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.

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+ Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.

+ All Hospital positions maybe subject to changes in pass days and shifts as necessary.

+ This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.

+ This function/position maybe designated as “essential.” This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Prior to start date, the selected candidate must meet the following requirements:

+ Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services

* + Complete electronic reference check with a minimum of three (3) professional references.

+ Successfully complete a 4 panel drug screen

* + Meet Regulatory Requirements for pre employment screenings.

+ Provide a copy of any required New York State license(s)/certificate(s).

Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.

***The hiring department will be responsible for any fee incurred for examination** .

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Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

If you need a disability-related accommodation, please call the University Office of Equity and Access at (631)632-6280.

_In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed_** **_here_** **_._

Visit our** **WHY WORK HERE** **page to learn about the total rewards we offer.

Stony Brook University Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.

Anticipated Pay Range:

The salary range (or hiring range) for this position is $76,407 - $95,509 / year.

The above salary range represents SBUH’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The specific salary offer will be based on the candidate’s validated years of comparable experience. Any efforts to inflate or misrepresent experience are grounds for disqualification from the application process or termination of employment if hired.

This position offers supplemental pay such as:

+ Location pay for UUP full-time positions ($4000)

+ Prorated evening shift differential - 2 evening shifts - ($2,400)

+ Prorated inconvenience pay/supplemental shift differential - 2 evening shifts - ($230)

Your total compensation goes beyond the number in your paycheck. SBUH provides generous leave, health plans, and a state pension that add to your bottom line

**Job Number:** 2503901

**Official Job Title:** : TH Senior Staff Assistant

**Job Field** : Compliance

**Primary Location** : US-NY-Stony Brook

**Department/Hiring Area:** : Information Desk - Lobby

**Schedule** : Full-time

**Shift** : Variable **Shift Hours:** : Day Shift Hours (3 days) and Evening Shift Hours (2 evenings) - Hours/Shifts and days off may vary **Pass Days:** : Mon, Sun, Variable

**Posting Start Date** : Oct 13, 2025

**Posting End Date** : Jan 11, 2026, 11:59:00 PM

**Salary:** : $83,037 - $102,139 / Total

**Salary Grade:** : SL2

**SBU Area:** : Stony Brook University Hospital

**Req ID:** 2503901