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Technology Support, Emerging Talent Intern (Spring)

Job ID: 13350

Business Unit: New York City Transit

Regular/Temporary: Intern

Department: NYC Transit Authority

Date Posted: Oct 13, 2025

Description

Departments: Elevator & Escalators, New York City Transit- Subways

Position Title: Technology Support, Emerging Talent Intern

Hourly Rate $19 (Undergraduate), $21.00 (Graduate Level Student)

Overview of Department:

The Elevators & Escalators Division keeps our subway system in motion through proactive maintenance and innovative solutions, with the primary goal of ensuring our riders experience consistently available, accessible, safe, and reliable elevators and escalators.

Within our stations and facilities, we manage 354 elevators, including those maintained by third-party contractors, along with 231 escalators. Additionally, we are responsible for the oversight of 37 non-public elevators. We recognize the critical role our elevators and escalators play in facilitating the movement of millions of individuals daily, and making our system accessible to those who need it, so every action we take is guided by our core values of safety, reliability, and customer satisfaction.

The intern will partake in using the current database and leverage the technologies available to build applications and dashboards that will digitize the department's process and eliminate the use of manual paperwork. In addition to working with presentations and performing analysis.

Responsibilities:

+ Assist in developing and publishing of departmental SharePoint Communication Site.

+ Assist in the design and develop various forms, applications, dashboards and other visualizations with metrics on various projects.

+ Assist in developing and maintaining automated reporting systems using Power Automate.

+ Provide insights and recommendations to support the technical requirements with internal stakeholders.

+ Design workflows to streamline data collection, processing, and distribution, minimizing manual effort and reducing errors.

+ Integrate Power Apps, Power BI, and Power Automate with existing systems and databases to enhance operational efficiency.

+ Update existing operational procedures and technical documents upload onto SharePoint Communication Site.

+ Conduct one-on-one training sessions via Teams with maintainers and supervisors.

+ Organize and maintain various forms and documents across the departmental shared drives.

Projects:

+ Prepare presentations for Management and Senior Leadership

+ Provide analytical analysis Work on various projects that will streamline workflow, reduce tedious paperwork

+ Have critical data available using apps and dashboards.

Required Qualifications:

+ Strong Knowledge of Microsoft Office (Word, Excel, PowerPoint)

+ Strong communication, organizational, and multitasking abilities.

+ Strong attention to detail and timelines, with proven ability to meet deadlines.

+ Familiar with the following a plus: - Microsoft Power Platform (Power Automate, Power Apps, Power BI, Data Lake) - Microsoft SharePoint - Adobe Acrobat Pro

Required Education:

+ + Matriculated in an undergraduate program with at least a 2.6 GPA or a graduate program with at least a 2.8 GPA.

+ Major(s) Preferred: Computer Science; Business Administration; Management of Technology, Architecture & Engineering; Information Science; Data Science

All applicants must be authorized to work in the United States at the time of application. Students’ transcript must be submitted.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.