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At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Bon Secours

_Intro paragraph_

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Office Coordinator** **_– Eagle Harbor Medical Assoc_

Job Summary:

The Office Coordinator coordinates services of assigned practice, while working as Medical Assistant or Front Desk position for a designed % of time based on the volume of the practice. Coordinates and monitors the work of all office staff and administrative functions. Monitors clinical and clerical staff compliance with regulatory requirements.

Essential Functions:

+ Demonstrates and meets competencies and skills as outlined in the the departmental skills/competency checklist annually.

+ Plans, prioritize, and coordinate the work of others; maintain confidentiality of sensitive information; monitor quality control standards; identify problems and recommend solutions and correct errors; communicate effectively verbally and in written form.

+ Maintains a current knowledge of all departmental policies, procedures, functions and EMR in order to make appropriate decisions with guidance from the APM for all aspects of the practice

+ Works with providers to ensure Press Ganey Patient Experience scores are strong. Responsible for implementing processes at sites when experience scores are not meeting benchmarks.

+ Maintains, supports and communicates initiatives such as PCMH, EMMI, Tel-Assurance, Meaningful Use.

+ Prepares patient and equipment for exams and procedures, apply/remove dressings, administers treatment under the direction/supervision of the physician. Maintains medical supply inventory, maintains physician’s call schedule, schedules all surgeries and procedures with the OR if applicable. Provides phone triage for scheduling same day appointments.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education:

+ High School Diploma or GED (required)

+ Bachelor’s degree (preferred)

Required Licensing & Certifications:

+ _BLS Basic Life Support – American Heart Association (required)_

Experience:

+ 1-2 years of healthcare experience (preferred)

+ 1-2 years of extensive customer service experience (preferred)

+ Experience in multiple areas of pre-access (scheduling, pre-registration, financial clearance) preferred.

Skills & Abilities:

+ Active Listening

+ Critical Thinking

+ Verbal and Written Communication

+ Monitoring

+ Judgment and Decision Making

+ Operation Monitoring

+ Time Management

+ Customer Service

+ Problem solving

+ Medical Terminology

+ Office Machine Operation

+ Supervision

+ Coordination

+ Teamwork

+ Ability to train staff

Training:

None

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]