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At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Bon Secours

_Intro paragraph_

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Regional Practice Administrator** **_– Tuckahoe Orthopaedic & Physical Therapy - Richmond_

Job Summary:

The Regional Practice Administrator proactively anticipates, plans, organizes, and directs the operations of assigned practices and areas of responsibility to ensure the highest quality care and services are provided efficiently. This position requires a strong focus on identifying, developing, and executing strategic opportunities to increase access and drive revenue while meeting compliance and regulatory standards. In addition, this position will oversee all operations of the assigned practices to ensure efficient clinic operations and flow through the application of standardized processes and best practices when appropriate.

Essential Functions:

+ Utilizes quality scorecards/dashboards for accountability standards and to identify high performing practices and individual providers to develop best practice workflows and processes to support all practices. Supports practices with in-depth workflow and process evaluations and develops action plans to improve deficient workflows/processes. Works collaboratively with practice managers to ensure staff are professionally trained, consistently performing workflows/processes accurately and developing culture of striving for quality outcomes through continuous quality improvement. Oversees effective use of equipment, supplies and resources.

+ Facilitates stewardship and fiscal responsibility with a focus on productivity, revenue enhancement, and cost control, to meet budget expectations. Ensures compliance of all revenue cycle policies and procedures with a focus on benchmarking comparisons and staff accountability. Ensures lines of communication are sound with physicians and APC's regarding contractual agreements, quality measurements, and financial goals. Assists other members of the office team as needed.

+ Provides the necessary leadership, direction, and documentation to effectively supervise and motivate staff, and promotes a 'team' approach to problem solving and goal setting within areas of responsibility. Maintains professionalism and excellent communication within the practice, market and medical group leadership and key stakeholders as needed. Counsels and/or supports practice managers in counseling employees regarding employment, performance, promotion, and termination in accordance with Human Resource policies. Remains accessible to staff and providers, highly visible and on-site frequently.

+ Develops a strategy to handle new and varied tasks by initiating and conducting assessments to determine appropriate interventions, as well as conducting research and identifying resources to make recommendations for successful completion of assigned projects.

+ Oversees the patient experience, including appointment scheduling, timely and appropriate management of telephone calls, waiting room experience, workflow during visits, referral management and translation services. Creates actions to improve patient satisfaction and respond to patient concerns. Creates strategies to improve operational efficiency.

+ Leads and supports physicians and APCs during initial onboarding and provides leadership support for administrative functions including but not limited to: Continuing Medical Education, ATO/LOA, escalating questions and concerns to the appropriate resources. Escalates physician and APC support to Director of Operations as appropriate.

+ Facilitates and drive results for ministry and market key performance indicators

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education:

+ High School Diploma (required)

+ Associate’s degree in healthcare or related field (preferred)

Required Licensing & Certifications:

+ BLS Basic Life Support – American Heart Association (preferred)

Experience:

+ 3 years of healthcare management experience (required)

+ 2 years management in multiple physician practices or physician networks in multiple practice locations (preferred)

Skills & Abilities:

_Hard/Tech/Clinical Skills_ _:_

+ _​_ Knowledge of medical terminology and ICD-9 coding (preferred)

+ Basic knowledge of Microsoft Office products, typing and computer skills (including 40+ WPM typing skills)

+ Basic math skills

_Soft/Interpersonal Skills:_

+ Proactively manages relationships and expectations of the people we serve

+ Listens openly to the voice of those we serve

+ Develops guidelines in partnership with other leaders to enable staff to respond to feedback quickly and appropriately from the people we serve

+ Fosters an environment of innovative thinking

+ Seeks, supports, and implements others’ ideas

+ Takes smart risks and learns from success/failure

+ Embraces change and communicates the benefits of it to others

+ Leads the business through uncertainty by providing stability, direction, and support

+ Defines issues clearly and takes action despite incomplete information

Training:

None

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]