"Alerted.org

As **Deskside Support Agent** , you will make an impact by Delivering hands-on IT support for end. You will be a valued member of the team and work closely with the **Insurance** team.

In this role, you will:

+ Manage and optimize EndPoint Operations to ensure seamless functionality and security.

+ Oversee CITRIX environments to provide reliable and efficient virtual desktop solutions.

+ Implement and maintain Desktop Management using SCCM to streamline software deployment and updates. Utilize Device Management Intune to manage and secure mobile devices across the organization.

+ Provide Field Services support to address and resolve hardware and software issues on-site.

+ Collaborate with cross-functional teams to ensure IT infrastructure aligns with business needs. Monitor system performance and troubleshoot issues to maintain high availability and reliability.

+ Develop and implement IT policies and procedures to enhance system security and efficiency.

+ Conduct regular system audits to ensure compliance with industry standards and regulations. Provide technical support and training to end-users to enhance their productivity.

+ Lead projects related to IT infrastructure upgrades and improvements.

+ Document system configurations, processes, and procedures for future reference.

+ Stay updated with the latest industry trends and technologies to recommend improvements.

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an Hybrid position requiring 2-3 days a week in a client office in **Charlotte, NC**

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

**Mandatory Skills:** Desktop Administration, SCCM, Intune, Field services support, Citrix Environment Management

+ We are seeking a dedicated Deskside support Engineer with 3 to 6 years of experience to join our dynamic IT team.

+ Knowledge and Hands on experience in End User Devices Desktops, Laptops & Virtual Machine, Intune, SCCM and basic of Azure fundamentals.

+ The ideal candidate will have expertise in Desktop Administration, Field Services, and Desktop Management with a focus on Landesk.

+ This role involves managing and optimizing geospatial data systems to support our companys strategic initiatives.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary and Other Compensation:

Applications will be accepted until october 16, 2025.

The annual salary for this position is between $37,800 to $59,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

**Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

+ Medical/Dental/Vision/Life Insurance

+ Paid holidays plus Paid Time Off

+ 401(k) plan and contributions

+ Long-term/Short-term Disability

+ Paid Parental Leave

+ Employee Stock Purchase Plan

**Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

\#LI-KM1 #CB #Ind123

_“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.”_

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.