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Hours of Work :

40

Days Of Week :

5

Work Shift :

Job Description :

Your Job:

The primary purpose of the Patient Access Trainer position is to assess educational needs and competencies for all patient access areas. Develops, schedules, coordinates, and conducts educational programs for new and current employees. Maintains visibility to all patient access areas by being available for any issues that arise.

Your Job Requirements:

• 5 years work experience

• Prefer 2 plus years of access management and or business office experience

Your Job Responsibilities:

• Designs, develops, and facilitates training programs. Develops written polices and procedures for all patient access areas including creating, teaching, aids such as training handbooks, demonstration models, multi media visual aids, etc. Tests trainees to measure progress and to evaluate effectiveness of training of numerous computer systems. (Scanning, Authorization/ Verification, Registration systems)

• Monitors and maintains individual quality scores; measures process quality issues in conjunction with developmental operational managers. Does on site visits as needed to provide continuing education for employees scoring above 5% QA error rate on monthly scores.

• Develops initial as well as on going evaluation procedures to measure knowledge and competencies of patient access personnel. This includes an annual competency test that will align with the annual evaluation. Evaluates and notified managers and directors of the progress of educational participants. Develops a blackboard or SharePoint site for staff to utilize for ongoing education.

• Identifies system enhancement opportunities and communicates to management and IS to approve efficiencies in registration process. Proposes system solutions to address business problems identified and educates patient access of upcoming or available changes.

• Performs Other related duties as assigned

Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by _Modern Healthcare_ , Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we’ve earned:

+ TIME magazine Best Companies for Future Leaders, 2025

+ Great Place to Work® Certified™, 2025

+ Glassdoor Best Places to Work, 2025

+ PressGaney HX Pinnacle of Excellence Award, 2024

+ PressGaney HX Guardian of Excellence Award, 2024

+ PressGaney HX Health System of the Year, 2024

Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by _Modern Healthcare_ , Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we’ve earned:

+ TIME magazine Best Companies for Future Leaders, 2025

+ Great Place to Work® Certified™, 2025

+ Glassdoor Best Places to Work, 2025

+ PressGaney HX Pinnacle of Excellence Award, 2024

+ PressGaney HX Guardian of Excellence Award, 2024

+ PressGaney HX Health System of the Year, 2024

Equal Opportunity Employer

It is the policy of Methodist Health System (MHS) to select, develop, and promote employees based on individual ability and job performance. It has been, and will continue to be, the policy of MHS to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, religion, national origin, age, sex, sexual orientation, gender expression, disability, marital status, genetic information or ancestry. This policy affects decisions including, but not limited to, an employee’s compensation, benefits, terms and conditions of employment, opportunities for promotion, training, development, transfer all other privileges of employment. MHS is committed to maintain a working environment free of intimidation, workplace discrimination and harassment. Retaliation or attempted retaliatory behavior that occurs as a result of an employee’s exercise of their rights under this policy or any other statutorily protected right is strictly prohibited and will be grounds for disciplinary action.