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Regional Supervisor (Road)
- NJ Transit (Maplewood, NJ)
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Regional Supervisor (Road)
Bus Operations Control
Job Description:
Move forward with us! At NJ TRANSIT, you'll be joining us in transforming the third-largest transportation agency in North America. We are committed to delivering safe, reliable service that gets our customers to their destinations on time—and we’re looking to hire talented folks with a love of learning to make it all possible.
Regional Supervisor - Road (North/Central)
Summary:
Supervise the activities of road operations statewide to identify and address issues to ensure service quality within budget and on-time performance parameters.
Roles and Responsibilities:
+ Observes and supervises Bus Operations activities to ensure maximum schedule adherence for field assignments.
+ Troubleshoots mechanical and electronic equipment problems, such as radios and fare boxes for field assignments.
+ Uses information available from CAD system to evaluate service and adjust as necessary to maintain consistent reliable service levels.
+ Coordinates with other NJ TRANSIT departments and outside agencies as required to handle extraordinary events, such as: fuel spills, major accidents, traffic interruptions, weather conditions and rail disruptions.
+ Investigates service related complaints to determine cause, recommends possible solutions and monitors implementation of solutions.
+ Prepares daily reports, and conducts special checks, to include passenger counts, register/fare-box checks, uniform checks, radio/PA checks, safety equipment checks, bus inspections, RRX checks, directional signal usage checks, Terminal/Bus Shelter inspections and when required bus speed checks.
+ Responds to customer disturbances, fare disputes, incidents and accidents.
+ Understands all ADA regulations and NJ TRANSIT policies and procedures.
+ Responsible for maintaining, reading, and referencing the Standard Operations Procedures Manual to understand and perform their duties adequately, reflecting their responsibility towards the Corporate Mission Statement.
+ Attend meetings and training as required.
+ Prepare documents and reports as requested.
+ Quarterly rotation between garages within district to enhance career development and improve employee knowledge of company operations.
Education, Experience, and Qualifications:
Required:
+ High School Diploma or equivalent and three (3) years of full-time paid work experience in progressively responsible positions; OR,
+ Three (3) years of full-time experience as a NJ TRANSIT Bus Operator OR,
+ Associate’s Degree, and one (1) year of full-time paid work experience OR ,
+ Honorable discharge from any branch of the US Military.
+ Any equivalent combination of education and experience equal to or greater than three years
Preferred :
+ Bachelor’s Degree with at least one (1) year of full-time work experience
Knowledge and Skills:
+ Possess a working knowledge of and ability to adhere to all federal, state law, regulations and NJT policies.
+ Excellent organizational and time management skills.
+ Possess a working knowledge of common transit practices, equipment, terminology, safety precautions and safety rules.
+ Working knowledge of MS Office Suite and transportation specific software and applications.
+ Ability to successfully plan, execute, supervise, and inspect the work of others.
+ Excellent written and oral communication skills
+ Ability to develop and maintain clear, concise and accurate records/activity logs.
+ Ability to create and maintain effective and professional working relationships within all levels of the organization.
+ Ability to deal with both employees and to customer’s courteously, tactfully, and professionally.
+ Ability to identify potentially hazardous conditions and take corrective action to resolve/or remediate.
+ Demonstrate good judgment.
+ Demonstrated critical thinking, the ability to conceptualize, apply, analyze, synthesize, and/or evaluate information gathered from, or generated by, observation, experience, reflection, reasoning, or communication, as a guide to action and anticipate issues.
+ Ability to make quick but well-reasoned operational decisions.
+ Show dependability, initiative and resourcefulness.
+ Physical condition must be commensurate with the demands of the position.
Certificates, Licenses, Registrations:
+ Must possess a valid New Jersey State drivers' license at the time of hire and maintain such license for the duration of employment.
+ Within six months of hire must obtain a CDL B permit.
+ Within twelve months of employment employee must successfully complete NJT’s supervisory training The Art of Managing People I and II and obtain a CDL B with a Passenger Endorsement.
Working Environment:
+ General outdoor and office
+ This is a 24/7 operation employees in the title of Regional Supervisors work flexible schedules, including nights, weekends and holidays as NJ Transit operations dictate.
+ Must be willing to respond to emergencies and work extra hours.
Physical Demands:
+ Some light lifting, prolonged periods of sitting in vehicle, standing, walking, bending, and stooping.
Other Conditions:
NOTE: This position is safety sensitive. All candidates and employees must be able to successfully pass a pre-employment drug test with a negative result and are subject to additional testing as required by the DOT/FTA Drug and Alcohol regulations.
At NJ TRANSIT, you will enjoy a competitive salary and excellent benefit package:
+ Family Health Insurance- Medical, Prescription, Dental, Vision
+ Flexible Spending Account
+ Life Insurance
+ Paid Leave
+ 401(a), 401(k) Retirement Plans with up to 9% employer contribution
+ Tuition Assistance
+ Commuter Benefits
The DOT Drug and Alcohol Testing Regulation 49 CFR Part 40 does not authorize the use of marijuana for any reason . It is unacceptable for any safety-sensitive employee subject to drug testing under DOT regulations to use recreational or medical marijuana. The prohibition includes any derivative of marijuana such as CBD oils, teas, etc. T he use of recreational and medical marijuana is a violation of NJ TRANSIT’s Drug and Alcohol-Free Workplace Policy for safety-sensitive employees.
NJ TRANSIT is an Equal Opportunity Employer
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